Jaquelin Escalante

Most of my job description is the same as when I first started working at Sentinel 2019. I have been able to gain more insight and experience.

• Improving on problem solving to help find the right opinion for members financial needs.
• Resolve issue efficiently
• I have been able to gain more experience on how to perform daily transactions.
• Strengthened client relationships through exceptional service and establishing loyalty.
• Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
• Reduced errors in transactions with attentive attention to detail.

• Balanced cash drawer consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout my day.
• Assisted customers with banking needs and inquiries.
• Managed daily bank operations by processing customer transactions and providing exceptional customer service.
• Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
• Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
• Answered inquiries regarding checking and savings accounts and other related products.
• Introduced customers to other credit union team members to help meet financial needs.
• Developed strong relationships with customers by actively listening, addressing concerns promptly, and providing helpful solutions.
• Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
• Educated customers on online banking and mobile banking applications.
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
• Executed wire transfers, stop payments and account transfers.
• Received car loan, home loan, and other payments and posted to accounts.

Degree Pursed
[May, 2022 – September, 2023]

• During this time I left Sentinel Federal Credit Union to experienced in person college education.

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Documented patient dental health information, medical history, and vital signs for future reference.
• Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.