Jaquelin Olvera
Dade City,FL
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Most & Black Insurance
06.2023 - 08.2024
- Handled customer complaints with empathy, ensuring swift resolutions and maintaining positive relationships.
- Assisted customers with inquiries to enhance satisfaction.
- Greeted and directed visitors, ensuring a welcoming environment.
- Provided bilingual support to customers, resolving inquiries efficiently and enhancing satisfaction.
- Managed multi-line phone system, efficiently routing calls to appropriate personnel.
- Scheduled appointments and coordinated meeting logistics for staff members.
- Maintained accurate records of incoming and outgoing correspondence.
- Provided administrative support, including data entry and document preparation.
- Handled customer inquiries with professionalism, enhancing client satisfaction.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Cashier/Cook
Marco's Pizza
11.2022 - 06.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained clean and organized checkout area, promoting a welcoming environment for shoppers.
- Managed inventory levels by restocking shelves and conducting regular stock checks to minimize shortages.
- Collaborated with team members to streamline cooking processes for improved efficiency.
- Adapted quickly to high-pressure situations during peak hours while maintaining product quality.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
Education
Associate of Arts - STEM
Pasco-Hernando State College
Dade City, FL12-2025
High School Diploma -
Pasco High School
Dade City, FL06-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Microsoft outlook
- Microsoft PowerPoint
- Payment processing
- Follow-up skills
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Team development
- Fluent bilingualism
- Calm under pressure
- Fast learner
- Organized
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Most & Black Insurance
06.2023 - 08.2024
Cashier/Cook
Marco's Pizza
11.2022 - 06.2023
Associate of Arts - STEM
Pasco-Hernando State College
High School Diploma -
Pasco High School
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