Jaquelin Sandoval
South Gate
Summary
Highly enthusiastic customer service professional with years client interface experience. I have worked in the food chain like Jack In The Box as well as in the office for Cerritos College and in the body shop industry. Communicate with Insurance Companies as well as customers. Organized activities that developed children's physical, emotional and social growth. Redirected children to encourage. Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping the safe, positive behaviors.
Overview
15
15
years of professional experience
Work History
SR CLAIMS REP
Mercury Insurance Co
05.2022 - Current
- Improved team productivity by providing ongoing training and support to claims representatives.
- Reduced backlog of pending claim by working based on priority.
- Analyzed complex claims data, identifying trends, and recommending improvements to reduce future risks.
- Maintain a great audit score.
- Handle high call volume
Customer Service Representative
Imperial Body Shop
06.2016 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled cash flow and check posting.
- Made outgoing calls to insurance companies.
- Posting parts receipts
- Read Estimates for repair process
Office Manager
Icc Collision Centers
08.2015 - 04.2016
- Schedule appointments
- Create monthly statements
- Invoice Posting
- Made Daily Deposits
- Answer Phone calls
- Create spreadsheets
Customer Service Representative
Estorags Collision Center
01.2014
- Answer phone calls
- Schedule appointments
- Check in Vehicles
Stockroom Supervisor
Hydroform USA
06.2012
- Check Inventory
- Ship out parts
- Organize incoming production
TLC helper, Noon Supervisor
Center Street Elementary
03.2010
- Organized activities that developed children's physical, emotional and social growth
- Redirected children to encourage safe, positive behaviors
- Classroom clean
Education
High School Diploma -
South Gate Senior High School
01.2008
Skills
- Strong organizational skills
- Active listening skills
- Sharp problem solver
- Courteous demeanor
- Large cash/check deposits expert
Affiliations
- Leadership Club
- Yearbook Club
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
SR CLAIMS REP
Mercury Insurance Co
05.2022 - Current
Customer Service Representative
Imperial Body Shop
06.2016 - 04.2022
Office Manager
Icc Collision Centers
08.2015 - 04.2016
Customer Service Representative
Estorags Collision Center
01.2014
Stockroom Supervisor
Hydroform USA
06.2012
TLC helper, Noon Supervisor
Center Street Elementary
03.2010
High School Diploma -
South Gate Senior High School
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