KAREN SALMON
East Orange
Summary
Dynamic and detail-oriented Senior Claims Specialist with extensive experience in the railroad industry and a background as a Train Conductor for the New York City Transit Authority. Eager to contribute to a collaborative team that values professionalism, dedication, and exceptional service. Recognized for strong interpersonal skills and a passion for assisting others, fostering positive relationships with the public while ensuring high-quality outcomes. Committed to continuous growth and excellence in all endeavors.
Overview
15
15
years of professional experience
Work History
Sr. Claims Specialist
Amtrak Legal Claims
New York, NY
09.2023 - 08.2025
- Handles complex insurance claims
- Strong negotiation skills and settlements
- Ensure all claims are resolved in efficient and fair manner
- Experienced in litigation claims
- Training in claims school
- Ability to determine the scope and exposure for complex claims
- Leverage relationships to provide high-quality customer service
- Direct counsel on an on-going basis to guide the course of complex litigation and settlement strategies
Claims Specialist
Norfolk Southern
Mt. Laurel, NJ
04.2022 - 09.2023
- Oversee case management of employee injuries, maintaining positive communication with employees and NS health services relating to lost time injuries.
- Investigate, evaluate, and settle casualty matters that includes property damage, personal injury and/or death arising from company operations.
- Assist outside counsel with scheduling depositions, discovery request, coordinating debrief meetings as needed and trail preparations.
- Exercise independent judgement in the settlement of claims.
- Maintain a close working relationship with outside counsel to ensure lawsuits are managed timely.
- Proficient in NSGIS, LMIS, Passport, Claims Analytics System, iManage and Railroad Retirement Board (ERSnet)
- Agent, Railway Investigations
Train Conductor
New York City Transit Authority
New York, NY
07.2017 - 04.2022
- Maintain a safe environment for passengers.
- Help keep train schedule on track by reporting to work on time.
- Make important and appropriate announcements to customers informing them of train schedule changes.
- Evaluated operational records and made scheduling adjustments to maximize efficiency.
School Safety Agent
New York City Police Department - 6th Precinct
New York, NY
06.2010 - 07.2017
- Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success.
- Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.
- Implemented student discipline measures, decreasing classroom disruptions by 80%.
- Kept youth safe and secure at facility and in public.
- Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance.
- Observed and documented behaviors and actions.
Education
Associate of Arts - Psychology
Medgar Evers College of the City University of New York
Brooklyn, NY01.2013
Skills
- Microsoft Office
- Client-focused
- Proficiency in customer relations
- Experienced in litigation claims
- Claims background
- Effective verbal and written communication
- Quick learner
- Results-oriented
- Computer proficient
- Analyzes problems, confident decision maker
- Strong Organizational skills
- Communicates effectively, Quick learner
Affiliations
Member, Alumni Association
Timeline
Sr. Claims Specialist
Amtrak Legal Claims
09.2023 - 08.2025
Claims Specialist
Norfolk Southern
04.2022 - 09.2023
Train Conductor
New York City Transit Authority
07.2017 - 04.2022
School Safety Agent
New York City Police Department - 6th Precinct
06.2010 - 07.2017
Associate of Arts - Psychology
Medgar Evers College of the City University of New York