Laron Holloway
Indianapolis,IN
Summary
To obtain a position with an innovative employer that enhances my skills, knowledge and characteristics.Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry. Enthusiastic customer service/telesales representative with in-depth knowledge, account management, and training.
Overview
16
16
years of professional experience
Work History
Licensed Inside Sales Rep
Allstate Insurance Co
Indianapolis, IN
09.2024 - Current
- Provided customers with product information, pricing and availability.
- Researched customer needs and preferences to identify opportunities for new business.
- Cross-sold additional products or services based on customer needs.
- Took inbound calls on headset, promoting products and services to secure new accounts.
Inside Sales Representative
ADT Security
INDIANAPOLIS, IN
12.2023 - 07.2024
- Developed and implemented strategies to increase sales volume.
- Provided customers with product information, pricing .
- Cross-sold additional products or services based on customer needs.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Engage with interested Security and Smart Home customers to close sales and schedule install appointments
Delivery Driver
Amazon
Indianapolis, IN
05.2023 - 11.2023
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Handled merchandise in accordance with product handling standards.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
Customer Service Specialist
Allied Solutions
Carmel, IN
03.2018 - 05.2023
- Assist customers with verifying proof of insurance by contacting their insurance company.
- Process insurance information received from agents, lenders, and borrowers.
- Review insurance policies for compliance with lenders request.
FIle Handler
Insurance Auto Auctions
Indianapolis, IN
07.2017 - 01.2018
- Answer inbound and making outbound calls to owner and lienholders.
- Uploading and approving documents ( titles, and power attorneys)
- Contacting branches for approval of documents
Customer Service Representative
H.H Gregg
Indianapolis , IN
04.2015 - 06.2017
- Informed customers about all product lines and services offered by the company.
- Answered inbound calls to assist customers
- Resolve Issued for customers
- Place online orders
Appliance Sales Specialist
H.H Gregg
Indidnapolis , IN
10.2014 - 04.2015
- Discribe use and operation of merchandise to customer
- Place special Merchandise orders for customers
- Maintain a friendhle and professional customer interactions
- Cashier
- Stock Product when needed
Sales Associate
DSW Designer Shoe Warehouse
Carmel, IN
02.2013 - 06.2014
- Answer incoming telephone calls with professional and knowledgable responses.
- Organized item in a visually appealing manner
- Responsible for ringing up customer / cashier.
Maintenance
National Institute For Fitness and Sport
Indianapolis, IN
08.2009 - 11.2013
- Washed towels
- Dusted and mopped all hard surfaces
- Clean public restrooms
- Made sure the gym was a clean environment
Education
Pike High School
2009
Skills
- Customer service
- Organizational ability
- Troubleshooting strength
- Flexible work schedule
- English/Spanish fluency
- Strong communication skills
- Dependable independent worker
- Deadline driven
- Strong organizational skills
- Cross-sold services at a rat of 30%, upgrading customers to different plans and product packages
- Cash handling accuracy
- Microsoft Office proficiency
- Professional and Mature
- Strong Problem solver
- Time management
- Business Writting
- Excel spreadsheets
Timeline
Licensed Inside Sales Rep
Allstate Insurance Co
09.2024 - Current
Inside Sales Representative
ADT Security
12.2023 - 07.2024
Delivery Driver
Amazon
05.2023 - 11.2023
Customer Service Specialist
Allied Solutions
03.2018 - 05.2023
FIle Handler
Insurance Auto Auctions
07.2017 - 01.2018
Customer Service Representative
H.H Gregg
04.2015 - 06.2017
Appliance Sales Specialist
H.H Gregg
10.2014 - 04.2015
Sales Associate
DSW Designer Shoe Warehouse
02.2013 - 06.2014
Maintenance
National Institute For Fitness and Sport
08.2009 - 11.2013
Pike High School