Shana Hawkins
Pflugerville
Summary
Diligent Inside Sales Representative focused on building loyalty and long-term relationships with customers to consistently reach sales targets. Skilled in data analysis, cold calling and process optimization. Familiar with job-related software paired with extensive knowledge of successful sales strategies and techniques.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Inside sales rep/ hybrid forklift operator
Jewell, an Oldcastle Company
Austin
01.2024 - Current
- Manage the sales desk
- Create orders/ ship orders
- Make and receive payments
- Use forklift to load/ unload trucks
- Operate forklift in yard
- Dispatch/ route drivers
- Managed customer inquiries through phone and email with professionalism.
- Developed relationships with clients to enhance customer satisfaction and loyalty.
- Utilized CRM software to track leads and manage sales pipeline effectively.
- Conducted product presentations to educate customers on features and benefits.
- Assisted in resolving customer complaints by providing timely solutions.
- Maintained up-to-date knowledge of industry trends and competitor products.
- Supported marketing efforts by sharing customer feedback for product improvement.
QC Inspector
TASUS Corporation
Georgetown
07.2023 - 01.2024
- Conducted routine audits on production processes for adherence to specifications.
- Utilized inspection tools and equipment to assess product integrity.
- Assisted in developing and implementing quality improvement initiatives.
- Inspected and tested products to ensure compliance with quality standards.
- Maintained accurate records of all inspections conducted in accordance with company policies and procedures.
- Analyzed test results to determine whether products met specifications and tolerances.
- Participated in internal meetings with other departments to discuss ways to improve overall product quality assurance practices.
- Reviewed engineering drawings and technical documents related to product design and manufacturing processes prior to inspection activities.
QC Inspector
KoMiCo Technology, Inc
Round Rock
08.2022 - 07.2023
- Conducted routine audits on production processes for adherence to specifications.
- Inspected incoming materials for compliance with quality standards.
- Utilized inspection tools and equipment to assess product integrity.
- Monitored finished products to ensure conformance with customer requirements.
- Inspected and tested products to ensure compliance with quality standards.
- Managed daily workflow of QC staff including assigning tasks, monitoring progress, providing feedback as needed.
- Maintained accurate records of all inspections conducted in accordance with company policies and procedures.
- Analyzed test results to determine whether products met specifications and tolerances.
- Monitored inventory levels of finished goods, raw materials, components, and supplies used in production operations.
Quality Control Inspector
Lollicup USA, Inc.
Rockwall
09.2021 - 08.2022
- Collected samples from machine lines and conducted thorough tests from samples.
- Hourly and half hourly checks.
- Signed off on pallets and was considered responsible for all running lines in paper and poly type production.
- Conducted quality inspections on raw materials and finished products.
- Monitored production processes to ensure compliance with quality standards.
- Utilized measuring instruments to assess product specifications accurately.
- Participated in regular audits to uphold company quality assurance practices.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
Quality Control Technician
NXP Semiconductors
Austin
01.2020 - 07.2021
- As a quality control tech, I was responsible for supplying the entire fab with test wafers for their tools to run.
- I was responsible for distribution and cleaning and final inspections.
- Conducted routine inspections on semiconductor products for quality compliance.
- Utilized testing equipment to analyze product integrity and functionality.
- Documented and reported defects to ensure corrective actions were taken.
- Collaborated with engineering teams to resolve quality issues in production.
- Implemented quality control procedures to enhance manufacturing processes.
- Trained new staff on quality standards and inspection techniques.
- Reviewed production data for trends and potential quality improvements.
- Assisted in audits to maintain compliance with industry standards and regulations.
- Conducted tests on product samples and recorded results.
- Maintained accurate records on product inspection results and reported findings to management team.
- Performed visual and dimensional inspections on manufactured parts.
- Examined samples of raw materials before use in production.
- Monitored daily performance of production team to identify and address issues affecting quality product output.
- Conducted frequent quality and compliance reviews of production work.
- Created SOPs related to the Quality Control process in order to ensure consistent application across multiple departments.
- Inspected incoming material for conformity to established requirements prior to acceptance into inventory.
- Analyzed data collected during the inspection process in order to identify trends or patterns related to product defects or malfunctions.
Administrative Assistant
Jb Hunt FMS
Austin
06.2017 - 07.2020
- Managed office supplies and maintained inventory levels for efficiency.
- Prepared and distributed internal communications to staff members.
- Assisted with data entry and maintained accurate records in databases.
- Supported project management by tracking deadlines and deliverables.
- Organized travel arrangements and itineraries for executives and staff.
- Developed filing systems to enhance document retrieval and storage.
- Liaised with vendors to facilitate service contracts and procurement processes.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Quality Control Inspector
Proportion Foods
Round Rock
07.2016 - 08.2017
- Responsible for paperwork running samples supervising factory workers.
- Take sample for routine testing.
- Conducted quality inspections on raw materials and finished products.
- Monitored production processes to ensure compliance with quality standards.
- Documented inspection results and reported discrepancies to management.
- Collaborated with production teams to resolve quality issues promptly.
- Utilized measuring instruments to assess product specifications accurately.
Residential House Cleaner
The Cleaning Authority
Austin
05.2016 - 08.2017
- Cleaned residential homes using eco-friendly products and effective techniques.
- Organized cleaning supplies and equipment for efficient workflow and accessibility.
- Disinfected high-touch surfaces to maintain a safe living environment for clients.
- Communicated with clients to understand specific cleaning needs and preferences.
- Developed cleaning schedules to ensure thorough coverage of all areas in homes.
- Trained new staff on cleaning protocols and safety procedures for optimal performance.
- Implemented time management strategies to complete tasks within designated timeframes.
Dept Manager
Walmart
Pflugerville
01.2015 - 07.2016
- Stocking, inventory, section work and all other paper work for Dept as well as overseeing up to 4 people.
- Data entry was a critical component to this job.
- Managed daily operations and staff scheduling for store efficiency.
- Trained and mentored team members to enhance performance.
- Oversaw inventory management and stock replenishment processes.
- Implemented loss prevention strategies to reduce shrinkage risks.
- Handled shift overstock, restocking and inventory control.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Followed safety protocols and company processes and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Machine Operator
Hospira
Austin
07.2014 - 01.2015
- Operated a col pit with other employees making iv bags.
- Monitored equipment performance to ensure compliance with safety standards.
- Assisted in troubleshooting equipment malfunctions during operations.
- Documented production data and maintained accurate records daily.
- Trained new employees on machine operation and safety procedures.
- Ensure that safety guidelines are followed at all times while operating machinery.
Office Assistant
Willow lake event center
Weatherford
06.2010 - 02.2014
- Gave tours of property and answered customer inquiries and cleaned facilities as well.
- In the office, data entry was a Leo component to my daily tasks.
- Managed scheduling for events, ensuring optimal use of facilities.
- Assisted clients with inquiries, providing exceptional customer service.
- Coordinated logistics for events, including catering and equipment setup.
- Maintained inventory of office supplies, ensuring timely replenishment.
- Organized files and documents, enhancing accessibility for staff.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Monitored office expenses and submitted purchase requests.
- Maintained confidentiality of sensitive information and documents.
- Supported the planning and execution of corporate events and meetings.
- Supported bookkeeping tasks such as invoicing and expense tracking.
Education
High School Diploma -
Pflugerville High School
Pflugerville, TX05-2008
Skills
- Key Holder
- Management
- Training
- Sales
- Inventory
- Scheduling
- Cash Handling
- Team Building
- Customer Service Skills
- Administrative Assistant
- Outlook
- Payroll
- Receptionist
- Accounts Payable
- Word
- Billing
- Microsoft Excel
- Microsoft Office
- MS Office
- Data Entry
- Filing
- Excel
- Quality Inspection
- Commercial Cleaning
- Quality Control
- Quality Assurance
- Residential Cleaning
- Accounts Receivable
- Human Resources
- QuickBooks
- Office Management
- Microsoft PowerPoint
- Manufacturing
- Assistant Manager Experience
- Bookkeeping
- Conflict Management
- Event Planning
- Supervising Experience
- Personal Assistant Experience
- Time Management
- Microsoft Word
- Customer Service
- Microsoft Outlook
- Training & Development
- HTML5
- Research & Development
- Customer relationship management
- CRM software
- Product presentations
- Order processing
- Payment processing
- Inventory management
- Lead generation
- Quality assurance
- Data analysis
Certification
- Certified Notary Public
- Forklift Certified
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Inside sales rep/ hybrid forklift operator
Jewell, an Oldcastle Company
01.2024 - Current
QC Inspector
TASUS Corporation
07.2023 - 01.2024
QC Inspector
KoMiCo Technology, Inc
08.2022 - 07.2023
Quality Control Inspector
Lollicup USA, Inc.
09.2021 - 08.2022
Quality Control Technician
NXP Semiconductors
01.2020 - 07.2021
Administrative Assistant
Jb Hunt FMS
06.2017 - 07.2020
Quality Control Inspector
Proportion Foods
07.2016 - 08.2017
Residential House Cleaner
The Cleaning Authority
05.2016 - 08.2017
Dept Manager
Walmart
01.2015 - 07.2016
Machine Operator
Hospira
07.2014 - 01.2015
Office Assistant
Willow lake event center
06.2010 - 02.2014
High School Diploma -
Pflugerville High School