Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jaquelin Volkema

Verona,WI

Summary

Detail-oriented financial professional with over 2 years of banking leadership, auditing experience, and ADP Payroll certification. Skilled in customer service, discrepancy resolution, and transaction accuracy; ready to apply expertise to support Wisconsin’s payroll and benefits operations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Lead Teller

Park Bank
Middleton, Wisconsin
09.2024 - Current
  • Managed daily operations, including transactions, balancing, and customer inquiries in high-volume branch.
  • Audit two branches monthly for one year, ensuring regulatory compliance, and improving our internal audit score by 150%.
  • Trained and mentored staff on policies, procedures, and compliance requirements.
  • Resolved financial discrepancies by researching transactions and adjusting accounts accurately.

Teller

Park Bank
Middleton, Wisconsin
02.2023 - 09.2024
  • Managed vault operations, balancing up to $150K in cash
  • Collaborated with colleagues to ensure accuracy and efficiency while delivering excellent customer service.
  • Adhered to security protocols ensuring safe handling of cash and sensitive information.

Banquet Server

Madison Marriot West
Middleton, Wisconsin
09.2021 - 02.2023
  • Coordinated staff efforts to execute large-scale events with professionalism and efficiency
  • Provided exceptional customer service in fast-paced, detail-oriented environments
  • Supervised banquet staff to ensure smooth event operations and guest satisfaction

Education

High School Diploma -

Middleton High School
Middleton, WI
06-2021

Skills

  • Payroll systems: ADP (certified), financial system processing
  • Auditing and reconciliation
  • Benefits and leave processing (training ready)
  • Customer service and consultation
  • Data accuracy and compliance
  • Cash management and transaction processing
  • Problem solving and team collaboration
  • Proficient in Microsoft Excel, Word, and Outlook
  • Experienced in financial system platforms, quick to learn new HRIS/payroll tools (PeopleSoft, Kronos, etc)
  • Strong organizational skills and the ability to work independently with minimal supervision

Certification

Advancing Proficiency in U.S. Payroll Fundamentals, ADP (Coursea) 2025

Getting Started with U.S. Payroll Fundamentals, ADP (Coursea) 2025

The Payroll Cycle, ADP (Coursea) 2025

The Payroll Professional, ADP (Coursea) 2025

Exploring the Field of U.S. Payroll, ADP (Coursea) 2025

Timeline

Lead Teller

Park Bank
09.2024 - Current

Teller

Park Bank
02.2023 - 09.2024

Banquet Server

Madison Marriot West
09.2021 - 02.2023

High School Diploma -

Middleton High School

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