Jaqueline Chay
Dallas,TX
Summary
Dynamic professional with a proven track record in team leadership and customer service within the hospitality industry. Expert in training staff and managing inventory while ensuring a high standard of operational efficiency and customer satisfaction.
Results-oriented shift leader with strong communication and problem-resolution skills. Experienced in fostering teamwork and maintaining a clean, organized environment to enhance service delivery and customer experience.
Attentive shift leader with several years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs.
Overview
1
1
year of professional experience
2025
2025
years of post-secondary education
Work History
Shift leaser
Jimmy John's
Dallas, TX
10.2024 - 10.2025
- Supervised team members during busy shifts, ensuring efficient service delivery.
- Trained new employees on company procedures and customer service standards.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
Education
Faith Family Academy
Dallas, TXSkills
- Team leadership
- Customer service
- Employee training
- Inventory management
- Communication skills
- Problem resolution
- Time management
- Flexible schedule
- Verbal and written communication
- Cash handling
- Team-building activities
Timeline
Shift leaser
Jimmy John's
10.2024 - 10.2025
Faith Family Academy