Jaqueline Gutierrez
Watauga,TX
Summary
Dynamic leader with a background motivating, coaching and overseeing teams by employing excellent interpersonal and multitasking skills. Seasoned expert at establishing and implementing goals and objectives, identifying and managing risks and developing business potential. Strong independent judgment and critical-thinking abilities.
Overview
7
7
years of professional experience
Work History
Mail Operations, Lead
MSI
08.2023 - Current
- Performed quality control and monitored production efforts.
- Oversaw problem resolution to address barriers to operational efficiency.
- Planned operations and activities, and led projects.
- Gathered, organized and input information into digital database.
- Evaluated staff performance and provided coaching to address inefficiencies.
General Manager
Crumbl Cookies
02.2022 - 08.2023
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Pharmacy Technician
Glenview Pharmacy
08.2018 - 01.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Education
Associate of Science - Chemical Engineering
Tarrant County College
Hurst, TXSkills
- Motivational attitude
- Workforce management
- Experience preparing sales projections
- Transportation management
- Operational efficiency
- Scheduling coordination
- Strong team building skills
- Safety management
- Facility management
- Capacity planning
- Production planning
- Business negotiation
- People management proficiency
- Demand forecasting
Timeline
Mail Operations, Lead
MSI
08.2023 - Current
General Manager
Crumbl Cookies
02.2022 - 08.2023
Pharmacy Technician
Glenview Pharmacy
08.2018 - 01.2022
Associate of Science - Chemical Engineering
Tarrant County College
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