JAQUELINE HERMOSILLO
Honesdale,PA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator/Receptionist
Complete Health Dentistry Of NEPA
11.2022 - Current
- Building sustainable relationships and engaging customers by taking the extra mile
- Resolving Customer complaints and ensure calls are handled in a timely and professional manner
- Developing strong working relationships with management and executive team through effective scheduling and communication skills.
- Working with manager and supervisor to plan and coordinate production schedules.
- Generating reports and tracking data to monitor operational priorities
- Handling cash transactions and maintaining sales and payments records accurately
- Demonstrating mastery in customer service call script within the specified time frame
- Responsible for scheduling appointments, consults, and follow-up appointments for patients
- Updates the practice management system, Dentrix, and filed paperwork accordingly
- Collects patient demographics and insurance information and enters them into the practice management system
- Acts as a liaison with the office manager to address patient concerns or other issues
- Attends team huddles and monthly trainings to prepare for overall productive, organized, and timely business day
Customer Service Representative
Northeast Title and Tag
11.2021 - 11.2022
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Greeted customers in a friendly helpful manner
- Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Car Detailer
Auto Express Detailing
2124 Roosevelt Hwy
01.2017 - 11.2021
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Achieved superior results through meticulous attention to detail in all aspects of car detailing.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Improved overall vehicle appearance with the use of professional-grade equipment and products.
- Completed timely and thorough car details for increased customer satisfaction and repeat business.
- Collaborated with team members to complete large-scale projects, including fleet vehicles, efficiently and effectively.
Catalog Artist
Mad Engine, Inc.
01.2015 - 01.2017
- Contributed to creative process through original ideas and inspiration.
- Implemented artistic vision to give art purpose and meaning.
- Created custom drawings and paintings using fine oils, acrylics, and charcoal on high quality canvas.
- Managed studio operations efficiently, organizing workspace layout while maintaining necessary supplies inventory levels.
- Adapted existing artwork for digital platforms to expand audience reach and increase online presence effectively.
- Developed comprehensive portfolios that showcased a diverse range of artistic abilities, attracting new clients and commission opportunities.
Education
High school diploma -
Junipero Serra High School
San Diego, CASkills
- Illustration
- Cash handling
- Communication skills
- Computer skills
- Title Processing
- Layout Design
- Appointment scheduling
- Teamwork and Collaboration
- Calendar Coordination
- Strong Work Ethic
- Schedule Management
- Customer Service and Support
- Telephone Etiquette
- Time Management Skills
- Problem-Solving
- Patient Scheduling
- Attention to Detail
- Training and Development
- Deadline Oriented
- Interpersonal Skills
- Multitasking Abilities
- Staff Coordination
Languages
Spanish
Native or Bilingual
Certification
Vehicle detailer
Timeline
Scheduling Coordinator/Receptionist
Complete Health Dentistry Of NEPA
11.2022 - Current
Customer Service Representative
Northeast Title and Tag
11.2021 - 11.2022
Car Detailer
Auto Express Detailing
01.2017 - 11.2021
Catalog Artist
Mad Engine, Inc.
01.2015 - 01.2017
High school diploma -
Junipero Serra High School