Jaqueline Hernandez
Sacramento,CA
Summary
Professional with robust background in community engagement. Excels at creating and maintaining strong client relationships and meeting financial goals. Strong focus on team collaboration, adaptability, and achieving tangible results in dynamic environments. Expertise includes communication, problem solving, time management, and confidence paired with positive, proactive attitude.
Overview
12
12
years of professional experience
Work History
Community Manager
Real Estate Property Services
04.2020 - Current
- Collects and maintains records of rental payments and payment dates.
- Monthly cash/check bank deposit runs.
- Handles all tenant scheduled appointments, and showings.
- Manages all tenant move-in and move-out protocols.
- Monitors and tracks credit card payments and expenses, and providing timely and accurate monthly financial reports.
- Coordinates with maintenance crew/outside vendors to complete repairs/enhancements in a timely matter.
- Delivers emergency 24-hour on-call service for tenants on building issues.
Field Operations Support
Service Corporation International
07.2018 - 03.2020
- Conveyed a sense of concern and empathy with family members at all times.
- Assisted GM, Cemetery Manager, Family Service Counselors and payroll as needed.
- Prepared and distributed cemetery daily schedules, lead reports, and interment documents.
- Received and processed cash/check payments for cemetery contracts.
- Deposited weekly cash payments to bank.
- Coordinated with families the ordering of marker memorials and related products.
- Teamed up with grounds crew to complete marker installation process.
- Managed casket vault storage inventory with grounds department.
- Ordered office supplies as needed; organized team building outings.
- Planned holiday/birthday parties with multiple outside vendors for 250+ attendees.
Family Service Counselor
Stonemor Partners LLC
12.2016 - 07.2018
- Main priority was to provide grieving families with exceptional compassionate assistance during at-need arrangements discussions.
- Empathetically answered questions about burials, schedules, and policies; offering support and guidance as needed.
- Facilitated pre-planning consultations, guiding clients through complex decision-making processes.
- Collaborated effectively with funeral directors, vendors, groundskeepers, and other support staff from intake to marker installation for seamless cemetery service operations.
- On average oversaw 10 burials/interments weekly.
- Maintained and tracked daily activity board to ensure on schedule productivity.
- Consistently met deadlines for processing paperwork related to burials, plot sales, transfers, deeds, or permits required by law enforcement agencies or insurance companies.
- Maintained accurate financial records with precise bookkeeping of plot sales, burial fees, and other transactions.
- Obtained leads from at-need families, referrals, and community outreach.
- Volunteered to help with special projects of varying degrees of complexity.
Administrative Assistant
Stephen Gould Corporation
05.2013 - 12.2016
- Received on average 80-90 calls daily on a multi-line phone system.
- Re-routed calls, delivering messages to staff and greeted visitors.
- Supported executive staff by scheduling calls/meetings, coordinating global/domestic travel arrangements, and preparing minutes/agenda during annual district meetings.
- Managed office supply inventory by proactively ordering necessary items before depletion.
- Assisted accounting department with invoice processing procedures to ensure timely payment to vendors while minimizing errors in financial records.
- Reduced errors in data entry tasks by consistently proofreading information before submission.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Matched purchase orders with invoices and recorded necessary information.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
Education
Bachelor of Arts - Business Management
American River College
Sacramento, CA06-2028
Skills
- Administrative support
- Documentation and recordkeeping
- Property management
- Sales and support
- Time management
- Strong problem solver
- Professional communication
- Data entry skills
- Bank reconciliation
- Invoicing and collections
Languages
Spanish
Professional Working
Timeline
Community Manager
Real Estate Property Services
04.2020 - Current
Field Operations Support
Service Corporation International
07.2018 - 03.2020
Family Service Counselor
Stonemor Partners LLC
12.2016 - 07.2018
Administrative Assistant
Stephen Gould Corporation
05.2013 - 12.2016
Bachelor of Arts - Business Management
American River College
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