Jaqueline Hernandez
Phoenix,AZ
Summary
Experienced in managing customer interactions and ensuring satisfaction through effective communication and problem-solving skills. Demonstrated ability to handle cash transactions accurately while adhering to company protocols, contributing to operational efficiency. Collaborated with team members to maintain cleanliness and uphold food safety standards, fostering a positive work environment. Proven track record of addressing guest inquiries and complaints professionally, enhancing overall service quality.
Overview
10
10
years of professional experience
Work History
Server
La Siena
Phoenix, AZ
04.2023 - Current
- Handled money transactions accurately while following company procedures for handling cash payments.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Delivered food orders promptly and courteously.
- Greeted guests and provided menus.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Addressed complaints to kitchen staff and served replacement items.
Ice Cream Maker
Maya’s
Phoenix, AZ
06.2018 - 08.2018
- Cleaned, sanitized, and maintained work areas according to established protocols.
- Operated machinery in accordance with manufacturer specifications and company standards.
- Followed strict health and safety guidelines when handling food products.
- Maintained accurate records of ingredients used in the production process.
- Prepared and built food items according to standardized recipes and directions.
- Contributed to positive work environment for all staff members through active listening and effective communication.
- Followed recipes with accuracy and precision to achieve optimal integrity of food products, including specific flavor and texture.
Hairstylist's Assistant
Abraham Herrera
Phoenix, AZ
08.2015 - 04.2017
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Applied makeup to achieve desired day-to-day and special event looks.
- Evaluated client hair type, condition, and desired outcome to determine ideal services.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Education
High School Diploma -
Sunnyslope Highschool
Phoenix, AZ05-2018
Skills
- Point-of-sale operation
- Order accuracy
- Food safety
- Conflict resolution
- Team collaboration
- Time management
- Effective communication
- Active listening
- Problem solving
- Multitasking and organization
- Exceptional customer service
- Cleanliness standards
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Server
La Siena
04.2023 - Current
Ice Cream Maker
Maya’s
06.2018 - 08.2018
Hairstylist's Assistant
Abraham Herrera
08.2015 - 04.2017
High School Diploma -
Sunnyslope Highschool