Jaqueline Lucero
Sunland Park,NM
Summary
Behavioral health professional with over six years of experience serving children, adolescents, adults, and individuals with severe mental illness. Experienced in case management, substance abuse services, crisis intervention, benefits coordination, and community resource navigation. Licensed Substance Abuse Associate (LSAA) and SOAR Representative with expertise in assisting individuals with Social Security disability applications and behavioral health services. Holds a Bachelor of Science in Psychology, an Associate Degree in Criminal Justice, and an Associate Degree in Arts. Bilingual in English and Spanish with strong skills in advocacy, documentation, and multidisciplinary collaboration.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Case Manager
Peak Behavioral Health
Las Cruces, NM
08.2024 - Current
- Provide case management services to individuals experiencing mental health and substance use disorders.
- Assist clients in obtaining Social Security, Medicaid, Medicare, SNAP, and other community benefits.
- Coordinate treatment services with healthcare providers, community agencies, and support systems.
- Complete assessments, documentation, treatment plans, and progress notes in compliance with agency and regulatory requirements.
- Facilitate client transportation coordination and community resource referrals.
- Monitor client progress and advocate for services that support recovery and independence.
- Support individuals experiencing severe and persistent mental illness through person-centered care and crisis intervention.
- Serve as Weekend Lead, assisting with staff coordination, client needs, and operational support.
Case Manager Coordinator
La Mente Behavioral Health
El Paso, TX
01.2023 - 08.2024
- Provided case coordination services for children, adolescents, and adults receiving behavioral health treatment.
- Worked primarily with youth ages 5–17 experiencing emotional, behavioral, and mental health challenges.
- Collaborated with families, schools, therapists, psychiatrists, and community agencies to coordinate services and treatment goals.
- Assisted clients and families in accessing community resources, healthcare services, and behavioral health supports.
- Maintained accurate documentation, treatment records, and progress reports.
- Monitored client progress and helped ensure continuity of care across multiple service providers.
- Supported clients experiencing anxiety, depression, trauma-related disorders, behavioral concerns, and other mental health conditions.
Secretary to the General Manager
Camino Nuevo Counseling
Las Cruces, NM
02.2020 - 12.2022
- Managed appointment scheduling and client communications.
- Coordinated insurance benefits and transportation services.
- Maintained confidential client records and documentation.
- Assisted with criminal background research and preparation of professional documents.
- Provided administrative support to behavioral health professionals and clients.
Education
Master of Science - Criminal Justice
New Mexico State University
Las Cruces, NM12-2019
Bachelor of Science - Psychology
New Mexico State University
Las Cruces, NM12-2022
Associate of Science - Associate of Arts
New Mexico State University
Las Cruces, NM12-2022
Associate of Science - Criminal Justice
New Mexico State University
Las Cruces, NM05-2019
Skills
- Case Management
- Behavioral Health Services
- Crisis Intervention
- Substance Abuse Treatment
- Client Advocacy
- Social Security Benefits Assistance
- Medicaid & Medicare Coordination
- Treatment Planning
- Documentation & Compliance
- Community Resource Coordination
- Motivational Interviewing
- Bilingual (English/Spanish)
- Leadership & Team Collaboration
Certification
- Licensed Substance Abuse Associate (LSAA), New Mexico (2026)
- SOAR Representative (SSI/SSDI Outreach, Access, and Recovery)
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Case Manager
Peak Behavioral Health
08.2024 - Current
Case Manager Coordinator
La Mente Behavioral Health
01.2023 - 08.2024
Secretary to the General Manager
Camino Nuevo Counseling
02.2020 - 12.2022
Master of Science - Criminal Justice
New Mexico State University
Bachelor of Science - Psychology
New Mexico State University
Associate of Science - Associate of Arts
New Mexico State University
Associate of Science - Criminal Justice
New Mexico State University