Summary
Overview
Work History
Education
Skills
Timeline
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Jaqueline Montes

Fontana,CA

Summary

Skilled Software Quality Assurance Analyst bringing experience in comprehensive software testing and validation. Strengths lie in ability to develop, implement, and maintain test plans for software functionality and performance. Known for identifying software defects promptly and partnering with development teams to deliver high-quality solutions that meet user requirements. Previous work impact includes improving system quality through thorough quality assurance practices while maintaining aggressive release timelines.

Overview

15
15
years of professional experience

Work History

Software Quality Assurance Analyst II

LifeCare Assurance Company
Woodland Hills, California
05.2019 - Current
  • Developed test plans, strategies and cases for software applications.
  • Created detailed reports on software defects and errors.
  • Performed manual and automated testing to ensure quality assurance of software products.
  • Analyze and organize test output and measurements. Report test results to superiors regularly or as requested, sometimes in a team setting
  • Develop and perform automated tests and /or scripts as needed to support automated testing.
  • Perform software defect reporting and tracking using the teat management tool.

Policy Service Supervisor

LifeCare Assurance Company
Woodland Hills, CA
01.2010 - 05.2020
  • Assigned, trained and managed service staff to ensure quality customer service.
  • Developed and implemented departmental policies and procedures for efficient operations.
  • Monitored daily performance of team members to ensure compliance with company standards. Including workflow, attendance and punctuality for 12 employees in the workplace.

Education

High School Diploma -

Baldwin Park Adult Education
Baldwin Park, CA
06-2023

Certification - Software Systems

ISTQB Foundation Level Certification
Online Course

Skills

  • Functional Testing
  • Test Planning
  • Business Analysis
  • Bilingual Spanish read and write
  • Customer Service
  • SQL database testing
  • Web-based testing
  • AS/400 and Client Server business applications

Timeline

Software Quality Assurance Analyst II

LifeCare Assurance Company
05.2019 - Current

Policy Service Supervisor

LifeCare Assurance Company
01.2010 - 05.2020

High School Diploma -

Baldwin Park Adult Education

Certification - Software Systems

ISTQB Foundation Level Certification

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Jaqueline Montes