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Jaqueline Olvera
Assistant Director Of Merchandise To The NSSAR
Louisville
Summary
Dynamic professional with a proven track record in strategic planning and operations management at the National Society of SAR. Successfully developed merchandising strategies that enhanced sales performance while fostering strong vendor relationships. Adept at multitasking and delivering exceptional customer service, ensuring optimal inventory levels and a positive experience for all stakeholders.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Assistant Director of Merchandise
National Society of SAR
01.2023 - Current
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Boosted departmental performance, establishing clear metrics and accountability standards.
- Developing and implementing merchandising strategies to achieve sales and margin goals.
- Managing inventory levels to ensure optimal stock availability and turnover.
- Developed and maintained relationships with vendors to secure competitive product pricing and timely delivery.
Sleep Expert
Mattress Firm
08.2021 - 01.2023
- Educated patients on healthy sleep habits, resulting in improved sleep quality and overall wellbeing.
- Maintained up-to-date knowledge on industry advancements through continuous professional development activities.
- Cleaned and sterilized instruments, equipment and surfaces.
- Improved patient sleep quality by conducting comprehensive sleep assessments and providing tailored recommendations.
- Creating and maintaining a calm and open environment for the guests and employees.
- Maintaining customer relationships during and post- purchase.
Hostess
Acapulco Mexican Grill
07.2019 - 07.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Managing inventory and cash flow associated with the restaurant
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Education
Bachelor of Arts - Accounting And Finance
University of Louisville
Louisville, KY 05.2001 -
Associate of Arts - Accounting And Finance
Madisonville Community College
Madisonville, KY 05.2001 -
Skills
- Strategic planning
- Operations management
- Creative direction
- Staff management
- Attention to detail
- Customer service
- Adaptability and flexibility
- Documentation and reporting
- Multitasking
Interests
Timeline
Assistant Director of Merchandise
National Society of SAR
01.2023 - Current
Sleep Expert
Mattress Firm
08.2021 - 01.2023
Hostess
Acapulco Mexican Grill
07.2019 - 07.2021
Bachelor of Arts - Accounting And Finance
University of Louisville
05.2001 -
Associate of Arts - Accounting And Finance
Madisonville Community College
05.2001 -
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