Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Jaqueline Rico

Whittier

Summary

Dedicated client manager in the healthcare industry, seeking new career opportunities to make a meaningful impact. Satisfaction comes from ensuring healthcare providers can focus on delivering exceptional care, while patients' financial concerns are taken care of after every procedure. Expertise in managing client relationships and navigating complex financial systems to provide seamless support and contribute to the success of healthcare organizations.

Overview

8
8
years of professional experience

Work History

Client Services Manager

Cosentus LLC
05.2021 - Current
  • Grew into the role of Client Manager starting as an entry-level representative.
  • Generate detailed accounts receivable summaries for providers each month.
  • Maintain accuracy of providers' AR Benchmark at 15%.
  • Transition providers to enhanced systems for optimized revenue
  • Contact insurance companies to verify coverage and benefits
  • Collaborate with attorneys to reach payment agreements for services.
  • Follow up directly with adjusters regarding outstanding workers compensation accounts.
  • Guide new providers through credentialing process.
  • Train staff members on proper collection protocols and procedures.
  • Enforce compliance during patient interactions.
  • Utilize multiple PM systems, such as AdvancedMD, eClerical Works, Allscripts, Kareo, MedCloud, MedERP, ModMed, Cerner, and EXA.
  • Knowledgeable in different EHR systems such as Liquid EMR, Nextgen, EXA, Practice Fusion, Daisy Bill etc.
  • Skilled in utilizing various payment systems including Clover, Instamed, Square, Raxia, and Bill Flash.

Student Loan Advisor

Student Loans Consolidating
02.2020 - 04.2021
  • Reached out to students regarding opportunities for student loan forgiveness.
  • Facilitated enrollment in loan forgiveness programs, helping students bypass collection processes.
  • Provided students with guidance on managing their current loans.

General Merchandise Lead

Target
04.2019 - 01.2020
  • Scheduled daily merchandising assignments for floor display.
  • Conducted training sessions for unloaders on proper cart loading techniques.
  • Ensured optimal completion of order fulfillment.
  • Assisted in inventory reporting and setup.

Front End Area Supervisor

DD's Discounts
05.2017 - 03.2019
  • Managed end-of-shift duties including sales and payroll updates.
  • Facilitated onboarding processes for newly hired employees.
  • Produced regular freight calculations for inventory management.

Education

BA - Teaching Spanish

California State University of Long Beach
Long Beach
05.2020

Skills

  • Medical Billing
  • Phone etiquette expert
  • Patient account management
  • Debt collection techniques
  • Teamwork and collaboration
  • Bilingual or multilingual
  • MS Excel Proficiency
  • Microsoft office proficiency

LANGUAGES

English
Spanish

Timeline

Client Services Manager

Cosentus LLC
05.2021 - Current

Student Loan Advisor

Student Loans Consolidating
02.2020 - 04.2021

General Merchandise Lead

Target
04.2019 - 01.2020

Front End Area Supervisor

DD's Discounts
05.2017 - 03.2019

BA - Teaching Spanish

California State University of Long Beach

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Jaqueline Rico