Jaqueline Rosa
Stephens City,VA
Summary
Efficient and poised Lead Dental Assistant with proven ability to complete tasks productively and efficiently. Possess specialized skills in patient care management, dental procedure preparation, and sterilization protocol adherence. Excel in communication, teamwork, and adaptability, ensuring seamless support to dentists and optimal care for patients.
Overview
12
12
years of professional experience
Work History
Lead Dental Assistant
Manassas smiles- MB2
Manassas, Virginia
10.2023 - Current
- Monitored patient progress throughout their visit to ensure a positive outcome from treatments provided.
- Organized patient files electronically within the practice management software system.
- Explained dental services and payment plans to help patients make informed decisions.
- Scheduled new and existing patient appointments, and verified insurance and health history.
- Assisted Dentist with procedures and reviewing medical histories and taking X-rays.
- Placed clinical order for office
- Prepared injection syringes for use in various dental procedures according to protocol standards.
- Documented patient records during procedures and added notes taken to treatment chart.
- Assisted in the training of new dental assistants by providing guidance on protocols and processes.
Dental Assistant
Dental Office
Manassas, VA
04.2017 - Current
- The skills that I learned are extensive, and I have been able to grow my customer service skills, medical and dental abilities in the past few years
- I assist dentists during procedures with handling and giving equipment, instruments, medical information and guidance with the patient
- I guide patients in proper pre op and post op of dental procedures and I am the first line of defense before being the dentist
- I make appointments, process x-rays, perform lab tasks, keep patients records up to date, and make sure all aspects of the day are in order for the day to run smoothly
- I have grown my communication and listening skills – I listen to my patient’s wants and needs and insure that they are comfortable
- I am also detail–orientated to insure that all patient information is recorded correctly
- I also did cross training and learned administrative tasks as far as making sure patients insurance was correctly taken, imported to the computer and that patients were billed correctly
- I am efficient in making sure procedures are done on time, and have mastered being a multitasker, I am always willing to learn new things, and have been able to adapt to new technologies and equipment
Hostess
Great American Buffet
Manassas, VA
03.2013 - 05.2017
- Gained great customer service skills, was able to multitask efficiently in prepping tables and seating guests, gained communication skills in order to interact with customers when they first entered the buffet
Cashier
Great American Buffet
Manassas, VA
03.2013 - 05.2017
- Handled money transactions and fulfilled multiple orders at a time
- I also answered incoming phone calls at the same time transactions were being completed
- I interacted and checked guests out, which led to great customer service skills
- Organized receipts and expenses, and made sure that all amounts paid out and taken were correct
Education
Associate of science degree - General studies
Northern Virginia Community College
05.2018
Advanced High school Diploma -
Osbourn Park High School
01.2014
Skills
- Bilingual (English and Spanish)
- Computer skills (Microsoft Word, PowerPoint, Excel)
- Customer Service Skills
- Detail-oriented
- Organizational skills
- Time management
- Payment processing
- Insurance verifications
- Teamwork
- OSHA coordination
- Compliance
- Dental software proficiency
- Medical records management
- Patient charting
Timeline
Lead Dental Assistant
Manassas smiles- MB2
10.2023 - Current
Dental Assistant
Dental Office
04.2017 - Current
Hostess
Great American Buffet
03.2013 - 05.2017
Cashier
Great American Buffet
03.2013 - 05.2017
Associate of science degree - General studies
Northern Virginia Community College
Advanced High school Diploma -
Osbourn Park High School