JAQUELINE SANTIAGO
Van Nuys,CA
Summary
Seeking an administrative position where I can utilize my interpersonal skills in a new innovative approach for business practices. Motivated to improve service satisfaction and contribute to overall company success.
Overview
6
6
years of professional experience
Work History
Home Health Staffer Coordinator
Carol Lutza
Sherman Oaks, California
11.2024 - Current
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Coordinated and planned work shift schedules according to availability.
- Kept track of timekeeping responsibilities and employee time off requests when completing schedules.
- Facilitated orientation sessions for new hires.
- Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel.
- Collaborated with hiring managers to identify staffing needs, develop job descriptions, and define qualifications required for roles.
- Monitored performance of temporary staff members throughout their assignment duration.
- Scheduled interviews between hiring managers and prospective employees.
- Responded promptly to inquiries from candidates regarding job opportunities at the company or organization.
- Maintained accurate and up-to-date employee records, including contact information and job classifications.
- Facilitated communication between employees and management to address staffing concerns.
Receptionist Administrator/Call Center Representative
Seema Patel
Encino, California
06.2023 - 11.2024
- Assisted with administrative tasks such as data entry into company databases.
- Answered incoming calls and made outgoing calls in a professional and polite manner.
- Responded to customer inquiries or directing them to the relevant department.
- Provided support for executive staff members by scheduling orders with clients.
- In charge of replying to all electronic emails and reviewing faxes sent to our business.
- Scanned confidential information to be faxed or emailed to mutual Dr. offices and veterinary practices throughout my day.
- Planned and completed group projects such as our texting web to respond to all clientele.
Client Care Specialist
Brian Goldstein
North Hills, California
08.2019 - 03.2023
- Handled incoming and outgoing calls in a timely manner.
- Boosted client retention using client appreciation initiatives and relationship-building techniques.
- Utilized PCCA -PK Software and maintained confidential patient documents.
- Provided customers with detailed information about company offerings, described and applied verbal and written communication skills to redirect towards a positive aspect of products and services.
- Updated changes on patient file and verified prescription by contacting physicians offices, faxed and handled verbal approvals.
- Provided excellent customer service to all patients face to face and over the telephone.
- Complied feedback from customers on product satisfaction, quality, and usability.
Education
Associate of Arts - Business Office Administration
UEI College
Encino, CAHigh School Diploma -
Arleta High School
Arleta, CASkills
- Time Management
- Multitasking
- Bilingual
- Communication
Accomplishments
- Thanksgiving Voluntary, Los Angeles Non Profit Organization, 2019, Venice Beach, CA
- Perfect Attendance + Honor Roll 2019
- Certificate of Completion, PAAS National Health Care Fraud, Waste and Abuse Web Training Program: Combating Medicare Parts C and D Fraud.
- Waste and Abuse and PAAS National HIPAA Training Program 2019-2023
References
- Brian Goldstein, (310) 266-6014
- Michael Rashti, (310) 770-2246
- Stephanie Rotenberg, (323) 610-8989
Timeline
Home Health Staffer Coordinator
Carol Lutza
11.2024 - Current
Receptionist Administrator/Call Center Representative
Seema Patel
06.2023 - 11.2024
Client Care Specialist
Brian Goldstein
08.2019 - 03.2023
Associate of Arts - Business Office Administration
UEI College
High School Diploma -
Arleta High School