Jaquelinne Perez Medina
Dana Point,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Resourceful and team driven professional highly skilled in new employee orientation and has extensive background in managing from anything from benefits to recruitment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Human Resources Administrator
Waldorf Astoria Monarch Beach Resort
Dana Point
07.2022 - Current
- Provided information, guidance and tracked all Leave of Absence requests that included anything from FMLA/CFRA, Pregnancy Disability Leave, and Parental Leave.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Handled employee discipline and termination to address policy infractions.
- Oversaw workers compensation process and followed up on existing/opened claims while ensuring there was smooth communication to prevent any delays.
- Assisted employees with login information to their Hilton Lobby/IDM accounts.
- Provided guidance to leaders on employee relations issues such as performance management, disciplinary action, grievances.
- Maintained employee records, ensuring accuracy and confidentiality of all documents.
- Monitored compliance with employment laws (ex. Time and attendance, Rest/Meal Breaks, Food Handler Certification and Tips) for both Federal and State.
- Performed payroll functions including calculating hours worked and overtime pay rates.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
Housekeeping Office Coordinator
Waldorf Astoria Monarch Beach Resort
Dana Point, CA
01.2019 - 12.2022
- Assign team members to specific shifts and positions based on abilities and daily requirements
- Experience in a high volume fast paced environment
- Have great communication with all departments so we could receive proper luxurious services
- Responsible for the inventory of stock to ensure adequate supplies at all times
- Ensure that all administration procedures are carried out properly through out the day and communicate any important key points
- Interacted with guests and team members by phone, email or in-person to provide information
- Efficiently supervised filing, sorting and handling incoming and outgoing mail
- Operated the "Hotsos, REX" Systems along with "OnQ" system throughout the day to advise other departments or colleagues of any issues/information that may arise and resolve in a timely manner
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to other team members
- Give special attention to VIP guest lists and concerns
- Resolving any conflict or difficult situations with the "4 step" rule; Listen, Empathize, Resolve, and Follow Up
- Trained new employees on administrative procedures, company policies and performance standards
- Produced high-quality documents, spreadsheets and presentations for internal and guest-facing needs.
Turndown Attendant
Monarch Beach Resort
Dana Point, CA
04.2018 - 12.2018
- Organized storage closets; folded and arranged linen
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable
- Used radio's to communicate with the PM office coordinator to ensure all key points were met for a guest
- Supplied guests with extra amenities and toiletries when requested
- Always providing a positive attitude and following Monarch's 4 keys and standards
- Arriving on time with proper uniform and items needed to complete work tasks
- Cleaned guest rooms and changed line ensuring that each room was in compliance with standard set up
- Promptly delivered extra linens, paper products and toiletries to guest rooms upon request
- Disposed of any trash left inside a guests room to properly demonstrate 5 diamond hotel standard.
Cashier
The Habit Burger Restaurant
Dana Point, CA
08.2016 - 04.2018
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Prepared and submitted end of all shift reports to manager
- Restocked, arranged and organized all food related items
- Mentored all employee's on job duties such as the cash register, merchandising and customer service
- Processed transactions, including checks, cash and credit purchases or refunds
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Resolved escalated customer disputes with special actions
- Worked extra shifts during busy periods and covered for call-in employees to maintain adequate service
- Assisted in the kitchen when it would become highly busy through out the day.
Education
High School Diploma -
Dana Hills High School
Skills
- Strategic Planning
- Organization Skills
- Ability to sort out details
- Interpersonal and communication skills
- Analytical and problem-solving abilities
- Efficiency
- Kind, thoughtful and compassionate
- Strong leadership-like skills
- Adaptability
- P>Fluent in Spanish
Certification
State Seal of Bilteracy- Spanish Speaking
Languages
Spanish
Native/ Bilingual
Timeline
Human Resources Administrator
Waldorf Astoria Monarch Beach Resort
07.2022 - Current
Housekeeping Office Coordinator
Waldorf Astoria Monarch Beach Resort
01.2019 - 12.2022
State Seal of Bilteracy- Spanish Speaking
06-2018
Turndown Attendant
Monarch Beach Resort
04.2018 - 12.2018
Cashier
The Habit Burger Restaurant
08.2016 - 04.2018
High School Diploma -
Dana Hills High School