Jaquelyn Mikrut
Lansing,IL
Summary
Achieved high team performance through effective leadership and strategic guidance. Drove team success by implementing comprehensive training and mentoring programs. Enhanced organizational communication, resulting in improved project outcomes.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
Frankfort
10.2019 - Current
- Developed onboarding programs for new hires to ensure effective delegation of daily tasks and responsibilities.
- Managed daily store operations by completing opening and closing procedures and reconciling cash registers.
- Resolved customer complaints and issues to uphold high standards of customer service.
- Monitored and assessed business performance to identify enhancement opportunities and implement necessary adjustments.
- Monitored employee compliance with established company policies and regulations to ensure a cohesive work environment.
- Established a high-performance environment focused on employee satisfaction through clear recognition of success and leadership growth initiatives.
- Directed inventory control and supply ordering processes to maintain adequate resources for operations.
- Mediated disputes between team members to enhance collaboration and maintain workplace harmony.
- Fostered a secure and orderly atmosphere to enhance employee productivity and patron satisfaction.
Sales Associate
Aldi
Tinley Park, IL
11.2024 - 2024
- Enhanced customer service by providing knowledgeable product recommendations and addressing inquiries effectively.
- Managed inventory levels through accurate stock assessments and timely restocking procedures.
- Implemented checkout process improvements, reducing wait times and enhancing overall customer satisfaction.
- Trained new associates on operational protocols, fostering a collaborative team environment and ensuring compliance with company standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
Shift Leader
Cold Stone Creamery
Homewood, IL
09.2018 - 09.2019
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Educated staff on organizational mission and goals to help employees achieve success.
- Distributed necessary tasks and duties during each shift.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Prepared the best quality food items to the customers satisfaction.
- Creating a well-rounded environment for the team, so no one would dread coming to work.
Education
No Degree - Physical Therapy (Pre-Physical Therapy)
South Suburban College of Cook County
South Holland, ILNo Degree - Physical Therapy (Pre-Physical Therapy)
Prairie State College
Chicago Heights, ILHigh School Diploma -
Thorton Fractional South High School
Lansing, IL05.2017
Skills
- Employee Coaching and Mentoring
- Reading Comprehension
- Encouraging Others
- Operational Excellence
- Constructive Feedback
- Guest Satisfaction
- Motivational Leadership
- Employee Performance Monitoring
- Team Member Motivation
- Strategic Planning
- Daily Cash Management
Timeline
Sales Associate
Aldi
11.2024 - 2024
Shift Supervisor
Starbucks
10.2019 - Current
Shift Leader
Cold Stone Creamery
09.2018 - 09.2019
No Degree - Physical Therapy (Pre-Physical Therapy)
South Suburban College of Cook County
No Degree - Physical Therapy (Pre-Physical Therapy)
Prairie State College
High School Diploma -
Thorton Fractional South High School