Stephon G. Hall Jr
Tahlequah,OK
Summary
Experienced in leadership and customer relations, I am motivated to take on new challenges. My commitment to ongoing learning keeps me up-to-date with industry practices. With expertise in team coordination and problem-solving, I excel in complex situations. Seeking a customer service supervisory role to leverage and enhance communication and organizational skills, contributing to team and organizational success.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Provalus
01.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing di
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
Supervisor of Operations
Customer Contact Channels/Everise
11.2014 - 10.2022
- Assist agents by ensuring that they understand the aspects of their jobs while assisting with escalated issues and making sure accurate records are kept
- Confirming with vendors cost amounts and issuing payments to vendors
Education
Bachelors Degree - Political Science
Northeastern State University
Tahlequah, OKMinor - Communication Studies
Northeastern State University
Tahlequah, OKSkills
- Great communication skills
- Leadership Skills (small and large groups)
- Able to learn and apply information quickly and efficiently
- Knowledge of computers
- Quality assurance
- Call monitoring
- Coaching and mentoring
- Staff motivation
- Document management
- Employee motivation
- Information tracking
- Schedule coordination
- Customer service focus
- Training management
- Technical support
- Training delivery
- Training coordination
- Report writing
- Documentation expertise
- Quality control optimization
- Employee coaching
- Performance management
- Customer retention
- Performance evaluation
- Operations management
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
Activities and Organizations
Oklahoma Army National Guard Alpha Phi Alpha Fraternity Inc (President of NSU chapter) Northeastern State University Rookie Bridge Camp Volunteer
Timeline
Shift Supervisor
Provalus
01.2023 - Current
Supervisor of Operations
Customer Contact Channels/Everise
11.2014 - 10.2022
Bachelors Degree - Political Science
Northeastern State University
Minor - Communication Studies
Northeastern State University
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