Hi, I’m
Jaquenta Poole
Greenville,SC
Summary
Energetic Customer Care Representative known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, conflict resolution, and effective communication. Excel in active listening, empathy, and patience, ensuring positive outcomes in customer interactions.
Overview
6
years of professional experience
Work History
DynataGreenville, SC
Customer Care Representative
10.2023 - 05.2024
Job overview
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Processed orders accurately and efficiently according to established procedures.
- Created monthly reports summarizing customer service activities including number of calls handled, resolution rate.
Anderson MerchandisingGreenville, SC
Merchandise Associate
05.2020 - 08.2022
Job overview
- Developed creative display ideas that highlighted featured products in a visually appealing manner.
- Provided superior customer service by responding promptly to inquiries and resolving customer complaints.
- Collaborated with other departments to coordinate promotional activities such as special events or discounts.
- Inspected products for quality assurance purposes prior to stocking shelves.
Industrial StaffingGreenville, SC
Customer Service Manager
02.2018 - 06.2020
Job overview
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Monitored staff performance to ensure adherence to customer service standards.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
Education
United MinitriesGreenville, SC
GED
10-2020
Skills
- Email correspondence
- Customer Service
- Appointment Scheduling
- Data Entry
Timeline
Customer Care Representative
Dynata
10.2023 - 05.2024
Merchandise Associate
Anderson Merchandising
05.2020 - 08.2022
Customer Service Manager
Industrial Staffing
02.2018 - 06.2020
United Minitries
GED