Jaquila Abraham
Charlotte,NC
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Critical thinking employee with excellent time management skills. Dedicated problem-solver adept at remaining calm under pressure. Effective ramp agent using top-notch skills in time management and organization. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Ramp Agent
Piedmont Airlines
Charlotte, NC
09.2023 - Current
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Processed necessary paperwork related to cargo shipments including customs documents.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
- Provided customer service assistance by answering inquiries from passengers regarding arrival and departure times and gate information.
- Maintained clear communication with team members and supervisors using radios and hand signals.
- Ensured compliance with Federal Aviation Administration (FAA) regulations and safety standards.
Business Owner/Operator
Wetdreamz Apparel
Charlotte, NC
03.2023 - Current
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Postal Support Employee
United States Post Office
Charlotte, NC
11.2021 - 12.2022
- Operated mail processing equipment and manually sorted mail.
- Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
- Utilized factors such as package shape and final destination to sort into correct bins for delivery.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Routed all classes of mail in sequence of delivery along established route.
School Bus Driver
Charlotte Mecklenburg School System
Charlotte, NC
07.2015 - 11.2021
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Followed schedules and routes to maintain timely arrivals and departures.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Transported students and teachers on school activity trips while exercising responsible leadership.
- Maintained order and discipline on bus to prevent accidents or injuries.
Deli Supervisor
Walmart
Charlotte, NC
07.2005 - 07.2015
- Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
- Reduced costs by controlling portion sizes and eliminating all types of waste.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Resolved problems or concerns to satisfaction of involved parties.
- Prepared and led food service training programs to teach staff various tasks.
Education
High School Diploma -
Midwood High School
Charlotte, NC06.2002
Skills
- Operations Management
- Strategic Marketing
- Contract Negotiation
- Marketing Campaign Development
- Team Leadership
- Problem-Solving
- Quality Control
- Customer Service
- Dependable and Responsible
- FAA Regulations
Timeline
Ramp Agent
Piedmont Airlines
09.2023 - Current
Business Owner/Operator
Wetdreamz Apparel
03.2023 - Current
Postal Support Employee
United States Post Office
11.2021 - 12.2022
School Bus Driver
Charlotte Mecklenburg School System
07.2015 - 11.2021
Deli Supervisor
Walmart
07.2005 - 07.2015
High School Diploma -
Midwood High School