Chiamaka Egenti
Austin,TX
Summary
Customer-oriented server with excellent interpersonal and communication skills. Food and beverage expert. Recently licensed in preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
9
9
years of professional experience
Work History
Ramp Agent
Southwest Airlines
10.2023 - Current
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 10 daily flights .
- Coordinated ground crew activities to complete objectives on schedule.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Connected electrical power unit and hoses to aircraft.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Guided aircraft into and out of parking positions using hand signals.
- Checked cargo and baggage for security to meet TSA regulations.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Truck Driver
Street Dreams Trucking LLC
05.2021 - 09.2023
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Inspected load security and checked for damages.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Operated with safety and skill to avoid accidents and delays.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Verified contents of inventory loads against Bills of Lading.
Customer Service Agent
Southwest Airlines
08.2015 - 05.2021
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Processed and secured unclaimed luggage.
- Greeted passengers in claim area and helped retrieve luggage.
- Updated records when lost, delayed or pilfered bags were found.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
Education
No Degree - Kinesiology
160 Driving Academy
Houston, TXSkills
- Team Leadership
- FAA Regulations
- Conflict Resolution and De-escalation
- Customer Service
- Operations Management
- Multitasking skills
- Written and oral communication skills
- Able to learn quickly
- Safety management
- Delegating Work
- Work Prioritization
Timeline
Ramp Agent
Southwest Airlines
10.2023 - Current
Truck Driver
Street Dreams Trucking LLC
05.2021 - 09.2023
Customer Service Agent
Southwest Airlines
08.2015 - 05.2021
No Degree - Kinesiology
160 Driving Academy
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