Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaquilla Reid

Wilson,NC

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

RemX
Remote
02.2022 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Technical Support

VXI Global Solutions LLC
Remote
02.2020 - 01.2022
  • Provided technical support to customers, resolving issues promptly and ensuring customer satisfaction.
  • Conducted product demonstrations and provided technical support to clients, ensuring customer satisfaction.
  • Improved team collaboration by providing technical support and guidance to junior technicians.
  • Enhanced customer satisfaction by providing timely and accurate technical support for Mac products.

Insurance Verification Specialist (LOP)

BroadPath Healthcare
Remote
08.2017 - 01.2020
  • Demonstrated adaptability in the face of organizational change by quickly mastering new software systems and workflow processes required for insurance verification tasks.
  • Ensured prompt reimbursement from insurers by submitting clean claims that met payer requirements for accurate coding and documentation.
  • Strengthened provider relationships through timely responses to inquiries about patients'' coverage status or benefit details.
  • Refined department workflows through regular audits of insurance verification processes and implementing improvements as needed.

Education

High School Diploma -

Fike High School
Wilson Nc
06.2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Conflict resolution
  • Customer satisfaction measurement
  • Professional telephone demeanor

Timeline

Customer Service Representative

RemX
02.2022 - 03.2025

Technical Support

VXI Global Solutions LLC
02.2020 - 01.2022

Insurance Verification Specialist (LOP)

BroadPath Healthcare
08.2017 - 01.2020

High School Diploma -

Fike High School