Jaquilla Reid
Wilson,NC
Summary
Dynamic professional with a proven track record at Ovation Healthcare, excelling in time management and problem resolution. Adept at navigating high-pressure situations while delivering exceptional customer service. Skilled in technical troubleshooting and collaboration, ensuring efficient solutions and fostering loyalty through empathetic communication. Committed to achieving results in fast-paced environments.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
3rd Party Healthcare Collections
Ovation Healthcare
Remote
02.2022 - 04.2025
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Representative
RemX Staffing
Remote
02.2020 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Technical Support Agent
VXI Global Solutions LLC
Remote
08.2017 - 01.2020
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Diagnosed system errors with meticulous attention to detail, ensuring accurate solutions were provided.
Education
Fike High School
Wilson, NC06.2017
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Problem resolution
- Decision-making
- Organization and time management
- Calm under pressure
- Computer skills
- Multitasking Abilities
Timeline
3rd Party Healthcare Collections
Ovation Healthcare
02.2022 - 04.2025
Customer Service Representative
RemX Staffing
02.2020 - 01.2022
Technical Support Agent
VXI Global Solutions LLC
08.2017 - 01.2020
Fike High School