Jaquin Murphy
CUSTOMER SERVICE
Brandon,FL
Summary
Dynamic customer service professional with a proven track record at Harmon Solutions Group, adept at resolving conflicts and enhancing customer loyalty through active listening and personalized solutions. Skilled in data entry and relationship building, I consistently exceed expectations while maintaining a professional demeanor in high-pressure situations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Harmon Solutions Group
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Appointment Setter
ADT Security
03.2020 - 02.2021
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
Customer Service Representative
DIAL AMERICA
01.2019 - 02.2020
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
High School Diploma -
King High School
Tampa, FL06-2006
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Professional telephone demeanor
Timeline
Customer Service Representative
Harmon Solutions Group
03.2023 - Current
Appointment Setter
ADT Security
03.2020 - 02.2021
Customer Service Representative
DIAL AMERICA
01.2019 - 02.2020
High School Diploma -
King High School
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