Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Jaquinta Brady

Baton Rouge,LA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Sub-Zero And Wolf
03.2023 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Responded proactively and positively to rapid change.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Laborer

Greenberry Industrial Inc.
08.2022 - 03.2023
  • Worked alongside team to accomplish work goals according to schedule.
  • Understood and followed verbal and written instructions to complete work correctly.
  • Maintained organized and clean work areas at all times on job sites.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Prepared job sites by removing debris and setting up materials and tools.
  • Organized materials, tools, and equipment to supply team members.
  • Performed general housekeeping and cleaning tasks.

Safety Specialist

Brown & Root Industrial Services
10.2018 - 07.2022
  • Wrote reports outlining safety issues and potential correction options.
  • Gathered information, prepared reports, and drafted correspondence related to cases.
  • Supported audit procedures to check all procedures, processes and work standards.
  • Provided assistance in managing health and safety programs aligned with industry standards.
  • Escorted inspectors and answered questions about facility operations.
  • Inspected worksites, practices, and gear for compliance with established safety standards.
  • Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
  • Inspected facilities for adherence to fire, hazard, and safety guidelines.
  • Provided guidance and resources to employees to maintain safety procedures and enhance protection.

Education

High School Diploma -

Northdale Magnet Academy
Baton Rouge, LA
05.2009

Skills

  • Report Transcription
  • Report Preparation
  • Microsoft Word
  • Stocking and Replenishing
  • Conflict Resolution
  • Managing Multiple Tasks
  • Customer Service
  • Proofreading
  • Environmental Health and Safety

Certification

  • First Aid/CPR Certified
  • CSP - Certified Safety Professional

Additional Information

  • Osha 30 Certification
  • First Aid/ Cpr Certification
  • Twic

Timeline

Customer Service Representative

Sub-Zero And Wolf
03.2023 - 08.2023

Laborer

Greenberry Industrial Inc.
08.2022 - 03.2023

Safety Specialist

Brown & Root Industrial Services
10.2018 - 07.2022

High School Diploma -

Northdale Magnet Academy

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Jaquinta Brady