Ja'Qulla Edge
Waterford,NY
Summary
Energetic professional in the fast-paced hospitality sector, known for high productivity and efficient task completion. Skilled in customer service, food safety practices, and cash handling, ensuring smooth operations during peak hours. Excel at teamwork, communication, and adaptability, leveraging these soft skills to enhance customer satisfaction and workplace harmony.
Overview
4
4
years of professional experience
Work History
Crew Member
McDonald's
Waterford, Ny
03.2024 - 12.2024
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Brewed and served coffee and tea with preferred add-ins.
- Organized and restocked supplies to support operations and team productivity.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Took orders from patrons and input selections into store computer system.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Interacted pleasantly with guests to deliver quality customer service.
- Maintained an organized work area to ensure efficient operations.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Restocked kitchen supplies including food products and utensils.
- Wiped down tables and equipment, swept and refilled stock.
- Educated customers on menu items, product ingredients and nutritional values.
- Drove team success by quickly completing assigned tasks.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Informed customers about daily specials in an engaging manner.
- Packed fast food products in approved containers, cups, and bags.
- Processed payments on cash register and counted back bills and change to patrons.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Upheld high standards of productivity and quality in operations.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Stocked shelves and cases with new or transferred items.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Resolved customer complaints in a professional manner.
- Tailored orders to address customer allergies and gluten concerns.
- Maintained safe food handling practices to prevent germ spread.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Adhered to health department regulations regarding food handling procedures.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Checked expiration dates on all products before serving them to customers.
DSP
Warren Washington & Albany ARC
Slingerlands, New York
09.2022 - 10.2023
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Instructed family members on how to provide bedside care.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Contributed to case reviews of client status and progress.
- Built strong and trusting rapport with clients and loved ones.
- Recorded client status progress and challenges in logbooks and reports.
- Helped clients get in and out of beds and wheelchairs.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Drove clients to doctors' appointments and social outings.
- Consulted with client care team to continually update care plans.
- Assisted clients with maintaining good personal hygiene.
- Maintained detailed records of services performed on clients.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Monitored health and well-being of clients and reported significant health changes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Operated a variety of machinery and tools safely and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
Crew Member
Dunkin
Scotia, NY
02.2021 - 06.2022
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Brewed and served coffee and tea with preferred add-ins.
- Organized and restocked supplies to support operations and team productivity.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Took orders from patrons and input selections into store computer system.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Interacted pleasantly with guests to deliver quality customer service.
- Maintained an organized work area to ensure efficient operations.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Restocked kitchen supplies including food products and utensils.
- Wiped down tables and equipment, swept and refilled stock.
- Educated customers on menu items, product ingredients and nutritional values.
- Drove team success by quickly completing assigned tasks.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Presented orders to guests within anticipated service times.
- Informed customers about daily specials in an engaging manner.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Packed fast food products in approved containers, cups, and bags.
- Processed payments on cash register and counted back bills and change to patrons.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Upheld high standards of productivity and quality in operations.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Stocked shelves and cases with new or transferred items.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Checked expiration dates on all products before serving them to customers.
- Assisted management team with inventory counts of food products and beverage supplies.
- Served food quickly for positive guest experiences.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Directed patrons to restrooms and other amenities within facility.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Schenectady High School
Schenectady, NY08-2021
Skills
- Customer relationship management
- Team collaboration
- Conflict resolution
- Quality control
- Food service
- Problem identification
- Problem-solving
- Teamwork and collaboration
- Multitasking
- Attention to detail
- Relationship building
- Ability to lift
- Data entry
- Customer service
- Multitasking and organization
Timeline
Crew Member
McDonald's
03.2024 - 12.2024
DSP
Warren Washington & Albany ARC
09.2022 - 10.2023
Crew Member
Dunkin
02.2021 - 06.2022
High School Diploma -
Schenectady High School