JAQUONDA HILL
Baton Rouge,LA
Summary
Compassionate social services professional with a Master of Social Work. Experienced in conducting psychosocial assessments, developing client-centered care plans, and connecting underserved populations to community resources. Committed to fostering healing and wellness through effective case management and collaboration with interdisciplinary teams.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Social Worker
Allstar Community Care
01.2021 - Current
- Delivered case management and counseling services to clients across lifespan, implementing individualized treatment plans to address specific needs.
- Conducted psychosocial assessments and developed client-centered care plans.
- Collaborated with physicians, therapists, and family members to coordinate client care and improve treatment outcomes.
- Documented case progress accurately, ensuring HIPAA compliance and adherence to state regulations to uphold client confidentiality and care standards.
- Facilitated access to community resources, enhancing client stability and promoting independence.
Hospice Care Intern
Hospice of Baton Rouge
New Orleans, USA
01.2024 - 07.2024
- Provided emotional support to patients and families during end-of-life transitions, enhancing their coping experience.
- Made one-year bereavement support calls to family members of deceased patients, offering empathy, grief resources, and identifying further support needs.
- Supported grief counseling sessions by providing empathetic listening and facilitating discussions on coping strategies.
- Coordinated children's grief camp activities and distributed resources to families, fostering a supportive community.
- Maintained confidential records on recently deceased patients, tracking bereavement follow-up timelines and ensuring documentation compliance.
- Gained knowledge of hospice policies, bereavement protocols, and Medicare regulations related to social work documentation and care coordination.
- Attended interdisciplinary team meetings to discuss patient care strategies and improve communication among healthcare professionals.
- Shadowed social workers and chaplains to gain experience in end-of-life care and family support.
Customer Service Representative
Cox Communications
New Orleans, USA
01.2016 - 01.2021
- Handled inbound customer calls, addressing billing inquiries, service requests, and troubleshooting to enhance customer experience.
- Delivered high-quality customer support by actively listening, resolving conflicts, and effectively de-escalating situations.
- Resolved complex customer concerns while maintaining high customer satisfaction.
- Leveraged strong communication and conflict-resolution skills to de-escalate difficult situations, ensuring customer satisfaction.
- Managed confidential customer information with accuracy and professionalism.
Education
Master of Social Work (MSW) -
Louisiana State University
Baton Rouge, LA01-2025
Bachelor of Arts - Sociology
Upper Iowa University
Baton Rouge, LA01-2021
Skills
- Case Management
- Psychosocial evaluation
- Patient Assessment
- Care Planning
- Client Advocacy
- Clinical Social Work
- Crisis Management
- Motivational Interviewing
- Trauma-Informed Care
- Behavioral Health
- Individual Counseling
- Treatment Planning
- Care Coordination
- Resource coordination
- Documentation
- HIPAA Compliance
- EHR management
- Team collaboration
- Emotional Intelligence
- Hospice Care Intern
Certification
- Certified Social Worker
Timeline
Hospice Care Intern
Hospice of Baton Rouge
01.2024 - 07.2024
Social Worker
Allstar Community Care
01.2021 - Current
Customer Service Representative
Cox Communications
01.2016 - 01.2021
Master of Social Work (MSW) -
Louisiana State University
Bachelor of Arts - Sociology
Upper Iowa University