Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Jara Stephens

San Marcos,Texas

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Cracker Barrell
San Marcos, Texas
06.2024 - 01.2025
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs, and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods, without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards, and best practices.
  • Resolved customer complaints promptly and professionally to maintain a positive reputation.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Server

Putters and Gutters
Lampasas, Texas
05.2023 - 08.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.

Server

Storm's Drive-In
Lampasas, Texas
12.2021 - 08.2023
  • Answered guest questions and promoted special products.
  • Communicated with management and associates to set and exceed sales and customer satisfaction goals.
  • Maintained customer service standards with over a hundred customers daily.
  • Minimized customer wait times by five minutes.
  • Accurately operated the cash register to process customer payments.

Server

The Doghouse
Lampasas, Texas
03.2021 - 11.2021
  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Received and processed customer payments.
  • Helped customers complete purchases, locate items and join reward programs.
  • Processed checks, cash and credit purchases or refunds.
  • Increased customer loyalty and retention.
  • Assisted customers by answering questions and fulfilling requests.

Education

Master of Science - Health And Wellness

Texas State University
San Marcos, TX
05-2027

Skills

  • Relationship building
  • Professionalism and etiquette
  • Team collaboration
  • First aid training
  • Complex problem-solving
  • HIPAA compliance
  • OSHA regulations
  • Exceptional customer service
  • Strong work ethic

Certification

  • CCMA - Certified Clinical Medical Assistant
  • CPR Certified
  • First Aid Certified
  • CPhT - Certified Pharmacy Technician
  • RDA - Registered Dental Assistant

Affiliations

  • [LHS ALUMNI SCHOLARSHIP] Scholarship Recipient
  • Extracurricular Activities: [CHEER]
  • [XFX SPIRIT CLUB OFFICER]
  • Elected Captain of [CHEER TEAM]

Timeline

Server

Cracker Barrell
06.2024 - 01.2025

Server

Putters and Gutters
05.2023 - 08.2023

Server

Storm's Drive-In
12.2021 - 08.2023

Server

The Doghouse
03.2021 - 11.2021

Master of Science - Health And Wellness

Texas State University

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Jara Stephens