Ja’Raia Farlow
Winter Haven ,FL
Summary
Driven; professional with a proven track record in enhancing customer satisfaction and loyalty, particularly at Spectrum. Skilled in customer feedback analysis and adept at using persuasive techniques to secure business partnerships. Demonstrates exceptional adaptability and computer proficient , improving client relationships and operational efficiency.
Overview
6
6
years of professional experience
Work History
Retention Specialist
Spectrum
2024.01 - 2025.01
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
Medicine Technician
Astoria
2020.10 - 2021.11
- Improved patient care by accurately preparing and dispensing medications in a timely manner.
- Ensured compliance with federal, state, and local regulations through meticulous record-keeping and reporting procedures.
- Safeguarded patient privacy by adhering to HIPAA regulations when handling sensitive medical information.
- Taking care of patients by bathing, feeding and everyday needs
Customer Service Representative
Amazon
2022.12 - 2023.11
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Agent
Spectrum
2022.01 - 2022.09
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Troubleshooting internet for customers
Customer Service
Target
2019.02 - 2020.08
- Provided exceptional customer service to customers.
- Increased sales with targeted marketing initiatives and exceptional customer service.
- Provided exceptional customer service, fostering long-lasting relationships with clients.
Education
None - High School
Winter Haven High School
Winter Haven, FL05.2019
Skills
- Customer feedback analysis
- Upselling and cross selling
- Persuasion techniques
- Documentation skills
- Computer skills
- Software
- Active listening
- Data entry
- Patience
- Adaptability
Languages
English
Native or Bilingual
Timeline
Retention Specialist
Spectrum
2024.01 - 2025.01
Customer Service Representative
Amazon
2022.12 - 2023.11
Agent
Spectrum
2022.01 - 2022.09
Medicine Technician
Astoria
2020.10 - 2021.11
Customer Service
Target
2019.02 - 2020.08
None - High School
Winter Haven High School