Summary
Overview
Work History
Education
Skills
Timeline
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Jaran Young II

College Park,MD

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

3
3
years of professional experience

Work History

Operations Manager

Amazon
09.2022 - Current
  • Defined and executed projects that improved operations resulting in $200,000 savings and 6% increase in quality.
  • Site selected top performing in the Super South Region which includes the DC Metro and 6 other states.
  • Fostered a culture that centers around engagement exceeding attrition and employee satisfaction targets.
  • Supported low performing sites on increasing engagement and productivity.
  • Executed quarterly forecasting and labor planning to ensure customer satisfaction and optimize operational performance.
  • Reported anticipated volume and identified risk with finance and senior leaders.

Area Manager of Operations

Amazon
07.2021 - 09.2022
  • Created an automated reporting tool that transforms raw data into usable reports reducing end-of-shift station processing from 2 hours to 15 minutes.
  • Implemented actions to exceed delivery rate success targets and reduce loss of packages by 200%.
  • Monitored vendor performance metrics and collaborated with them to remove barriers.
  • Drove same-day delivery sortation and deliveries to 100% success rates.
  • Delivered daily reports on success and loss prevention and created a plan of action.

Area Manager Intern

Amazon
06.2020 - 08.2020
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Education

Bachelor of Science - Supply Chain Management

North Carolina A & T State University
Greensboro, NC
05.2021

Skills

  • Cost Management
  • SAP
  • Strategic Planning
  • Improve Performance
  • Microsoft Word
  • Logistics Management
  • Quality Assurance
  • Outstanding Communication Skills

Timeline

Operations Manager

Amazon
09.2022 - Current

Area Manager of Operations

Amazon
07.2021 - 09.2022

Area Manager Intern

Amazon
06.2020 - 08.2020

Bachelor of Science - Supply Chain Management

North Carolina A & T State University

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Jaran Young II