Jarbrya Dogan
An aspiring health information technician
rock hill
Summary
Detail-oriented Customer Service Professional with 4 years in hospitality and administration. Managed client interactions across phone, chat, and email, excelling in appointment scheduling and front desk operations. Proficient in Calendly and Outlook Calendar, demonstrating strong organizational skills in fast-paced environments. Aspiring Medical Coder with a commitment to efficient healthcare administration.
Overview
4
4
years of professional experience
Work History
Server & Host
Outback Steakhouse
Rock Hill
12.2024 - 04.2026
- Managed guest seating, reservations, and waitlist to optimize dining experience in fast‑paced environment.
- Delivered high‑quality customer service for dine‑in, takeout, and phone inquiries, ensuring guest satisfaction.
- Used Presto next-generation touch solutions to enter orders, process payments, and manage table workflow efficiently.
- Exhibited strong telephone etiquette while efficiently answering questions and securing reservations.
- Coordinated with servers, kitchen staff, and management to support smooth front‑of‑house operations.
Appointment Scheduler
Sales Tech LLC
Tampa
05.2025 - 10.2025
- Coordinated daily appointments using Calendly and Outlook calendar to manage multiple schedules.
- Provided chat‑based customer support, resolving inquiries quickly and professionally.
- Responded to company emails and completed administrative tasks to support workflow efficiency.
- Performed typing, documentation, and data entry to maintain organized records.
Front Desk Receptionist
Spartanburg Methodist College
Spartanburg
08.2024 - 12.2024
- Managed visitor flow and front desk operations while maintaining accurate schedules in Outlook calendar.
- Answered incoming calls and directed inquiries to appropriate departments.
- Completed administrative tasks including documentation, data entry, and office support.
Server
Buffalo Wild Wings
Rock Hill
05.2022 - 05.2023
- Ensured guest satisfaction by proactively monitoring tables and addressing needs.
- Processed phone orders for pickup and delivery, ensuring accuracy and timely service.
- Kept work environment clean and organized during peak hours to support efficient operations.
Education
High School Diploma -
Legion Collegiate Academy
Rock Hill, SC05-2022
Some College (No Degree) - Business Administration And Management
Spartanburg Methodist College
Spartanburg, SCSome College (No Degree) - Business Management
College of Charleston
Charleston, SCSkills
- Customer Service
- Front Desk Operations
- Appointment Scheduling
- Food Safety
- Time Management & Detail Prioritization
- Documentation & Record Accuracy
- Chat & Email Communication
- Telephone Etiquette
Timeline
Appointment Scheduler
Sales Tech LLC
05.2025 - 10.2025
Server & Host
Outback Steakhouse
12.2024 - 04.2026
Front Desk Receptionist
Spartanburg Methodist College
08.2024 - 12.2024
Server
Buffalo Wild Wings
05.2022 - 05.2023
High School Diploma -
Legion Collegiate Academy
Some College (No Degree) - Business Administration And Management
Spartanburg Methodist College
Some College (No Degree) - Business Management
College of Charleston