Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
11
11
years of professional experience
Work History
Retail Consultant
FedEx
Bel Air, MD
06.2022 - Current
Boosted customer satisfaction by providing personalized product recommendations and tailored solutions.
Increased sales revenue by effectively upselling and cross-selling retail products to customers.
Maintained a clean, organized store environment to enhance customer experience and drive repeat business.
Strengthened team collaboration through effective communication and active participation in staff meetings.
Trained over 20 new employees on company policies, procedures, and sales techniques to expedite their onboarding process.
Assisted customers with prompt and polite support in-person and via telephone.
Delivery Driver
Amazon
Beltsville, MD
09.2021 - 05.2022
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Maintained strong relationships with clients through proactive communication and personalized service.
Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Delivered over 50 packages a day.
Volunteer Senior Companion
People INC.
Buffalo, NY
10.2019 - 11.2019
Enhanced client satisfaction by providing emotional support and companionship to seniors.
Ensured a safe environment for clients through diligent monitoring of their daily activities and needs.
Improved the quality of life for elderly clients by assisting with tasks such as meal preparation, personal hygiene, and medication management.
Promoted mental stimulation and social interaction by engaging clients in recreational activities and conversations tailored to their interests.
Temp Job
Had Over 5 clients a day
Dietary Aide
Ellicott City Health & REhabilitation Center
Buffalo, NY
07.2019 - 11.2019
Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
Served over 100 Meals a day.
Cashier Supervisor
Sams Club
Buffalo, NY
12.2017 - 09.2019
Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
Streamlined cashier operations for enhanced productivity by implementing effective training programs for new hires.
Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
Enhanced team collaboration, conducting weekly meetings to address challenges and share best practices.
Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
Trained and coached over 20 cashier team members on checkout procedures and strategies to maximize customer satisfaction.
Started as a Cashier and within a couple Months I became a supervisor
Crew Member
Mcdonalds
Buffalo, NY
11.2015 - 11.2016
Improved customer satisfaction by providing friendly and efficient service at the register.
Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Ensured accurate order fulfillment with diligent attention to details while assembling meals.
Contributed to increased sales by upselling menu items and promoting special offers to over 150 customers a day.
Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Cashier
Airport Delaware North
Cheektowaga, NY
04.2014 - 10.2015
Enhanced customer satisfaction by providing efficient and accurate cash transactions to over 200 customers a day.
Streamlined checkout process for increased efficiency and reduced waiting times.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Worked flexible schedule and extra shifts to meet business needs.
Infant Teacher
Starlight Family Daycare
Buffalo, NY
02.2013 - 09.2013
Enhanced infant learning by implementing age-appropriate activities and educational games.
Promoted cognitive development through interactive play sessions and sensory experiences.
Improved communication skills among infants by incorporating sign language into daily routines.
Assessed developmental milestones and provided regular updates to parents on their child''s progress.
Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
Developed strong relationships with parents to foster trust and open communication regarding their child's wellbeing to over 20 parents.
Tailored lessons according to each infant''s individual needs, ensuring optimal learning opportunities for all children in the class.