Adaptable Deposit Operations Specialist proficient in electronic funds management and customer support. Known for strong accuracy and initiative, consistently achieving timely resolutions of inquiries. Committed to upholding compliance and enhancing team collaboration.
Overview
10
10
years of professional experience
Work History
Deposit Operations Specialist
Cyprus Federal Credit Union
West Jordan, UT
06.2021 - Current
Managed electronic funds transfers, maintaining compliance with internal policies and procedures.
Provided backup to several other deposit operations specialists.
Ensured timely resolution of customer inquiries by working closely with customer service representatives and other departments as needed.
Conducted/Audited transactions for ACH Processing, Drafts, Wires, Mobile Deposits, IRAs, Account Transfers.
Created and updated procedures for training purposes.
Loan Processor
Cyprus Federal Credit Union
West Jordan, UT
01.2018 - 06.2021
Coordinated with loan officers to complete loan applications and ensure that all criteria set by the underwriters was met.
Compiled loan documents to send to applicants via DocuSign.
Coordinated with branches to set up appointments for loan signings.
Assisted loan officers with their applications when their processors were out of the office.
Ensured loans were in compliance with federal regulations, such as those governing loans to military personnel.
FSR 2
Cyprus Federal Credit Union
West Jordan, UT
12.2015 - 01.2018
Assisted members with various transactions, including cash, checks, money orders, etc.
Conversed with members and cross sold appropriate products based on their needs.
Assisted with opening/closing branch procedures as needed.
Submitted loan applications, opened IRAs, processed wire requests for members.
Balanced cash drawers accurately and efficiently each night.
Education
Associate of Science - General Studies
Salt Lake Community College
Taylorsville, UT
Skills
Accuracy and efficiency in completing day-to-day tasks and additional assignments
Punctual and willing to be flexible with working hours to meet needs
Takes ownership of any assignments and sees them through to completion
Excellent teamwork
Takes initiative to learn, including seeking instruction from other trained professionals or learning on my own