Jared Coffman
Louisville,KY
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level insurance agent position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Kentucky Farm Bureau
01.2024 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Training Supervisor
United Parcel Service, UPS
03.2022 - 03.2023
- Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
- Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
- Created engaging training content that catered to diverse learning styles, improving overall knowledge acquisition among employees.
- Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
- Managed new employee orientation training process for more than 300 employees each year.
Operational Supervisor
United Parcel Service
03.2021 - 03.2022
- Improved operational efficiency by streamlining processes and implementing new strategies.
- Oversaw daily operations, effectively delegating tasks to appropriate team members.
- Adhered to industry best practices, incorporating relevant guidelines into daily operational procedures.
- Conducted regular performance evaluations, offering constructive feedback that encouraged personal growth among team members.
- Completed bi-weekly payroll for 15 employees.
Education
Bachelor of Science - Marketing
University of Louisville
Louisville, KY08.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Goal-Oriented
Certification
- Property and Casualty License
- Life and Health License
Timeline
Customer Service Representative
Kentucky Farm Bureau
01.2024 - 05.2024
Training Supervisor
United Parcel Service, UPS
03.2022 - 03.2023
Operational Supervisor
United Parcel Service
03.2021 - 03.2022
Bachelor of Science - Marketing
University of Louisville
- Property and Casualty License
- Life and Health License
Similar Profiles
Jason CorbinJason Corbin
Agency Manager at Kentucky Farm BureauAgency Manager at Kentucky Farm Bureau
Karri SteeleKarri Steele
Customer Service Representative at Kentucky Farm BureauCustomer Service Representative at Kentucky Farm Bureau
Caroline TuckerCaroline Tucker
Assistant at Kentucky Farm BureauAssistant at Kentucky Farm Bureau