Jared Collett
Phoenix,Arizona
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving and computer software skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Security Guard
VSS Security Services
06.2022 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite..
- Drove company vehicle and kicked vagrants and unwanted visitors off private company properties
- Completed full building and grounds patrols to spot and investigate concerns.
Event Security and Guest Services
Pride Group, LLC
02.2017 - Current
- Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
- Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
- Improved overall guest experience by providing helpful information and assistance when needed, while maintaining vigilance for potential threats or issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Interacted assertively but non-confrontationally with personnel and general public.
Barista Supervisor
Starbucks Aramark/Aventura
03.2016 - 08.2018
- Managed cash handling processes with accuracy, maintaining proper accountability for daily transactions.
- Contributed to an increase in repeat business by consistently delivering exceptional customer service experiences.
- Enhanced customer satisfaction by efficiently managing and delegating tasks to barista team members.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Education
High School Diploma -
Maricopa Community Colleges - Glendale Community College
Glendale, AZSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Complaint Handling
- Professional telephone demeanor
- Assertiveness
- Report creation
- Customer Education
- Building rapport
Additional Information
Took creative writing and public speaking classes. I'm looking for remote customer service work to increase my income and improve my public speaking and professionalism with customers, as well as learn new software skills.
Timeline
Security Guard
VSS Security Services
06.2022 - Current
Event Security and Guest Services
Pride Group, LLC
02.2017 - Current
Barista Supervisor
Starbucks Aramark/Aventura
03.2016 - 08.2018
High School Diploma -
Maricopa Community Colleges - Glendale Community College
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