Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jared Doucette

IT Support Specialist
New Orleans,LA

Summary

Knowledgeable IT Support Specialist with background in technical support. Proven ability to solve complex technical issues and improve customer satisfaction. Demonstrated expertise in troubleshooting software and hardware problems and providing timely resolutions.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Technical Support Specialist

Rich Mind Studios
01.2023 - Current
  • Acted as the primary IT support resource for a small organization
  • Provided remote and on-site troubleshooting for hardware, software, and connectivity issues
  • Diagnosed hardware, cabling, and peripheral issues and coordinated replacements when needed
  • Created and maintained technical documentation and user guides

IT Technician - Remote

Party City
08.2018 - 01.2023
  • Provided remote IT support for store and corporate users, resolving hardware, software, and POS issues
  • Performed independent troubleshooting for common incidents. Escalated complex issues and collaborated with internal IT teams
  • Supported user access, device setup, and basic system configuration in a remote environment
  • Documented incidents and resolutions in a ticketing system, following IT and security standards

Electronics Repair Technician

NOLA Wireless Stop
02.2012 - 08.2018
  • Assisted with smartphone repairs and hardware troubleshooting (screens, batteries) on iOS and Android devices
  • Supported diagnostics and performed post-repair testing to ensure functionality and quality
  • Learned proper tool usage, ESD safety procedures, and repair best practices
  • Documented repairs using POS/ticketing systems and assisted with inventory tracking
  • Provided basic customer support and repair status updates

Education

High School Diploma -

O. Perry Walker
New Orleans, LA

Skills

Customer support

Technical troubleshooting

Problem resolution

Customer service

Data entry

Verbal and written communication

Cybersecurity awareness

Performance optimization

Certification

CompTIA A+

Timeline

CompTIA A+

06-2026

Technical Support Specialist

Rich Mind Studios
01.2023 - Current

IT Technician - Remote

Party City
08.2018 - 01.2023

Electronics Repair Technician

NOLA Wireless Stop
02.2012 - 08.2018

High School Diploma -

O. Perry Walker
Jared DoucetteIT Support Specialist