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Trainer and Customer Service Professional. I’m obsessed with customers having a good experience and feeling confident with the organization. I believe that positive relationships and hard work will help the customers, which will produce the best results. Dedicated Product Support Specialist offering over seven years of unparalleled assistance with problematic end-user technical and data requests. Resourceful approach to scanning up-to-date specifications, ascertaining necessary software versioning and scalability to address service queries. Insightful expert at analytics, ticketing and task management while directly overseeing critical product support and customer communication. Expert QA resource with dedication to streamlining processes to meet crucial thresholds to improve product usefulness.

Dynamic Product Support Specialist with extensive experience at ZOLL LifeVest, excelling in critical thinking and customer service. Proven ability to enhance patient support and streamline operations through effective scheduling and teamwork. Skilled in HIPAA compliance and data management, ensuring reliable monitoring of cardiac screens and fostering strong relationships with staff and patients.

A proactive Product Support Specialist, with over 10 years experience combined, in area of technical support and troubleshooting, customer service, Crypto currency and trading, tourism, shipping and handling, receiving inbound calls, responding to emails and chats, enriched with problem solving knowledge and skills, through active listening and researching root cause of problems.
English speaking and writing proficiency at a professional level, Spanish speaking and writing also at a professional level. With great knowledge on Zendesk chat, Salesforce, Jira, Campaign, Chatlayer, Confluence, and data base.
Experienced with remote setup, engaging team mate on Slack, Meet, and Zoom, a team player.

Offering more than 9 Years of rich experience in Specialization in Product, SME, Implementation and configuration of Client based application, Incident Management, Remote Support, Testing, Troubleshooting & Fixing issues of SQL based Client & Server Side Software Applications following ITIL process. Targeting a Role of Implementation/SME/Product ownership Assignments, with an organization of repute.

Jared Drover

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Product Support Specialist

Sales and Service Manager

Marine Mechanic/Technician

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Associate of Science - Nursing

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Product Support Specialist

Sales and Service Manager

Marine Mechanic/Technician

Associate of Science - Nursing

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