Jared Fox
Cincinnati
Summary
Diligent supervisor with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.
Overview
6
6
years of professional experience
Work History
Supervisor of Service Desk and Deliveries
Home Depot
04.2019 - Current
- Managed the service desk and deliveries
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Managed and organized returns from customers
- Managed truck rental
- Supervised Service Desk and Delivery Associates
- Problem solved online orders with old and new operating systems
- Participated in customer service via phone and in person
- Assisted other store departments as needed
- Trained new employees at the service desk and deliveries
- Organized and managed computer files with customer information
- Communicated with vendors regarding merchandise information
- Collaborated with other Department Heads and Service Desk Associates
- Analyzed work Metrics
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
High School Diploma -
Milford High School
Milford, Ohio05.2018
Skills
- Effective Time Management Skills
- Excellent Communication
- Collaborates with Colleagues
- Flexible
- Problem Solver
- Strong Multi-Tasking
- Takes Initiative
- Training and mentoring
- Goal oriented
- Customer service
- Attention to detail
- Analytical thinking
Timeline
Supervisor of Service Desk and Deliveries
Home Depot
04.2019 - Current
High School Diploma -
Milford High School
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