Jared Frazier
Bokchito
Summary
IT Service Delivery Professional with over 12 years of enterprise experience driving infrastructure operations and cross-functional initiatives across the Commerce, Gaming, Health, and Government sectors. Adept at partnering with senior business stakeholders to translate operational needs into actionable delivery plans. Proven track record of orchestrating the IT components of high-profile expansions—including casinos, travel plazas, and corporate facilities—ensuring seamless operational readiness and alignment with business objectives. Dedicated to providing delivery leadership, mitigating service dependencies, and overseeing critical maintenance and Keep the Lights On (KTLO) initiatives to optimize enterprise reliability.
Overview
17
17
years of professional experience
Work History
Network Engineer III
Choctaw Nation of Oklahoma
08.2020 - Current
- Team Lead Duties (2022-2025)
- Directed IT infrastructure delivery and operational readiness for high-profile Commerce and Gaming expansions (including multiple Casinos, Travel Plazas, and the New Corporate HQ), establishing sequencing and delivery plans to optimize resources and minimize service disruption.
- Managed a portfolio of maintenance and KTLO initiatives across the enterprise, ensuring consistent execution, operational stability, and strict alignment with overarching business priorities.
- Partnered directly with senior business stakeholders, technical leadership, and cross-functional departments (such as Facilities) to assess system impacts, mitigate portfolio-level delivery risks, and ensure seamless service onboarding.
- Provided delivery leadership, coaching, and mentorship to technical team members, evaluating deliverables and appraising interpersonal skills to build a highly effective, cohesive unit.
- Drove continuous improvement initiatives by introducing new workflows, clearly defining task separation to avoid overlap, and articulating operational challenges to non-technical audiences to enhance service delivery efficiency.
- Liaised with management to oversee operational administration, set objectives, and manage performance, ensuring the health, safety, and welfare of the team while meeting departmental goals.
- Network Engineer Duties
- Collaborated with technical leaders, BSAs, and external vendors (including slot service providers) to assess system impacts, dependencies, and operational readiness for critical gaming infrastructure.
- Monitored the performance of core network devices and security appliances, proactively identifying service impacts and driving mitigation strategies.
- Maintained and supported enterprise-wide VoIP and wireless infrastructure systems, ensuring strict alignment with service commitments and operational objectives.
- Developed internal documentation and acquired vendor resources to establish standard operating procedures and enhance service delivery effectiveness.
Computer Repair and Networking Instructor
Kiamichi Technology Center
Durant, OK
09.2018 - 06.2020
- Demonstrated a strong willingness and ability to train and mentor technical individuals by designing and delivering comprehensive hardware and networking curriculum.
- Served as a resource guide and facilitator, creating environments that fostered problem-solving strategies and continuous improvement in technical application.
Network Engineer
Choctaw Nation of Oklahoma
02.2015 - 09.2018
- Collaborated with technical leaders, BSAs, and external vendors (including slot service providers) to assess system impacts, dependencies, and operational readiness for critical gaming infrastructure.
- Monitored the performance of core network devices and security appliances, proactively identifying service impacts and driving mitigation strategies.
- Maintained and supported enterprise-wide VoIP and wireless infrastructure systems, ensuring strict alignment with service commitments and operational objectives.
- Developed internal documentation and acquired vendor resources to establish standard operating procedures and enhance service delivery effectiveness.
Site Support Technician/Enterprise IT Purchasing/Enterprise Mobile Device Management
Choctaw Nation of Oklahoma
Durant, OK
07.2011 - 09.2014
- Owned enterprise-level requisition strategy and financial tracking for all IT Equipment, software licensing, and cellular devices, ensuring IT fiscal discipline across all Choctaw Casino departments.
- Managed vendor relationships and performance to establish and maintain enterprise-wide IT equipment standards.
- Partnered closely with cross-departmental business leaders to understand operational needs and resolve hardware-related delivery risks and issues.
- Provided on-site technical delivery and restored system functionality, minimizing service disruption during special events and executive presentations.
IT Help Desktop Technician
Southeastern Oklahoma State University
Durant, OK
06.2009 - 07.2011
Education
Bachelor of General Studies -
Southeastern Oklahoma State University
Durant, OKApplied Associate of Science - undefined
Murray State College
Tishomingo, OKCisco Certified Networking Associate (CCNA) - undefined
Skills
- IT Service Delivery Management: Ensuring consistent execution and strict alignment with overarching business priorities
- Portfolio & Initiative Management: Overseeing delivery of multiple maintenance and KTLO initiatives across the enterprise
- Financial Governance & Budgeting: Directing portfolio-level budget planning, requisition strategy, forecasting, and financial tracking
- Vendor Relationship Management: Managing vendor performance, escalations, and the resolution of delivery risks
- Cross-Functional Leadership: Serving as a key partner to senior business stakeholders, technical leadership, and BRMs
- Risk Mitigation & Issue Resolution: Proactively identifying dependencies, assessing service impacts, and driving effective mitigation strategies
- Continuous Improvement: Leading initiatives to enhance operational effectiveness, efficiency, and reliability
Timeline
Network Engineer III
Choctaw Nation of Oklahoma
08.2020 - Current
Computer Repair and Networking Instructor
Kiamichi Technology Center
09.2018 - 06.2020
Network Engineer
Choctaw Nation of Oklahoma
02.2015 - 09.2018
Site Support Technician/Enterprise IT Purchasing/Enterprise Mobile Device Management
Choctaw Nation of Oklahoma
07.2011 - 09.2014
IT Help Desktop Technician
Southeastern Oklahoma State University
06.2009 - 07.2011
Applied Associate of Science - undefined
Murray State College
Cisco Certified Networking Associate (CCNA) - undefined
Bachelor of General Studies -
Southeastern Oklahoma State University