JARED JOHNSON
High Point,NC
Summary
A strategic and results-driven professional with over 10 years of customer service experience. Consistently cultivates strong relationships with clients and colleagues, fostering a positive and collaborative work environment. Demonstrates a track record of driving continuous process improvement to ensure efficiency and effectiveness in all tasks. Excels at handling multiple projects simultaneously while maintaining a high degree of accuracy and attention to detail.
Overview
14
14
years of professional experience
Work History
Medicare Sales Representative
Humana
04.2021 - 09.2023
- Streamlined application processes for potential clients, resulting in improved client acquisition rates.
- Maintained detailed records of client communications, sales activities, and progress toward goals for regular reporting to management.
- Managed portfolio of existing clients, conducting regular check-ins to assess satisfaction levels and address any concerns or issues promptly.
- Maintained up-to-date knowledge of industry trends, legislation, and competitor offerings to provide accurate information to clients and maintain competitive edge in the market.
- Coordinated outreach initiatives targeting specific demographics or geographic regions, increasing overall brand visibility within target markets.
Firefighter
Winston-Salem Fire Department
01.2015 - 04.2021
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
Customer Service Representative
Aon Hewitt
10.2014 - 01.2015
- Access customer accounts and product information for features and problem resolution
- Assists customers with wide variety of benefit questions and plan features
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in training programs to enhance product knowledge and customer service skills.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Inspector
Safeguard Properties
10.2013 - 05.2014
- Timely and accurate property inspections, which provide critical information about the condition and occupancy status of a property so that steps can be taken to secure and protect it
- Provide early detection when issues and damages occur, which allows properties to sustain fewer and less severe damages, saving money and protecting their condition and value
- Complete a full range of inspections, including exterior occupancy checks, contact attempts with door hangers, and full interior inspections.
Grocery Associate
Food Lion
05.2013 - 09.2013
- Provide quality customer service to our customers through the Grocery Department
- Engage and interact with customers to create a positive shopping experience
- Place only saleable merchandise on the shelves
- Find more efficient ways to do the job and improve labor productivity
Senior Teller
CommunityOne Bank
09.2009 - 04.2013
- Greets and serves customers in a friendly and courteous manner
- Maintains an awareness of new business opportunities with customers; actively refers customers to appropriate customer service personnel
- Accepts deposits of various account types
- Balances general ledger accounts related to the paying and receiving function
- Prepares reports relating to the function, e.g., currency transaction, BSA reports, etc.
Education
HVAC -
Guilford Technical Community College
Greensboro, NC01.2009
Timeline
Medicare Sales Representative
Humana
04.2021 - 09.2023
Firefighter
Winston-Salem Fire Department
01.2015 - 04.2021
Customer Service Representative
Aon Hewitt
10.2014 - 01.2015
Inspector
Safeguard Properties
10.2013 - 05.2014
Grocery Associate
Food Lion
05.2013 - 09.2013
Senior Teller
CommunityOne Bank
09.2009 - 04.2013
HVAC -
Guilford Technical Community College
Similar Profiles
Swapnil TalokarSwapnil Talokar
Senior Software Engineer at HumanaSenior Software Engineer at Humana
Brittney ChingBrittney Ching
Manager, Workforce Management at HumanaManager, Workforce Management at Humana
Nicole SnowdenNicole Snowden
Application Support Team Lead at HumanaApplication Support Team Lead at Humana