Jemarah Gooden
Tulsa
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medicare Sales Representative
TZ Insurance Solutions LLC
07.2025 - Current
- Delivered informative presentations to educate potential clients on Medicare coverage options, enhancing client understanding.
- Assisted clients in understanding Medicare plans and benefits.
- Clarified advantages, disadvantages, and features of policies to facilitate informed decision-making for Medicare plans.
- Developed customized insurance solutions based on client needs.
- Contacted policyholders to explain policies, analyze insurance options and suggest changes and additions to policies.
- Reviewed and assessed current policies annually to identify necessary changes or updates based on evolving client needs.
- Maintained detailed client records in CRM systems for accuracy.
- Collaborated with team members to streamline sales processes.
- Ensured accuracy of all documents prior to submission by verifying application information against supporting documentation.
Fraud Agent
Global Payments
12.2024 - 08.2025
- Investigated fraudulent transactions using advanced detection tools and systems.
- Analyzed payment data to identify patterns of suspicious activity.
- Conducted client interviews to assess fraud claims and gather relevant details.
- Assisted customers with account holds, verified information to prevent fraud on accounts.
Licensed Insurance Agent
NATIONAL GENERAL INSURANCE CO (PSC)
07.2024 - 12.2024
- Guided clients in selecting tailored insurance coverage options to meet individual needs.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Informed customers about policy terms and conditions to ensure understanding and satisfaction.
- Managed application processing and ensured accurate client records for streamlined service.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
Finance Manager
The Law Offices of J.S. Mann
Albany
01.2023 - 05.2024
- Coordinated budgeting processes to optimize departmental allocations and control expenditures.
- Analyzed cash flow projections to support strategic decision-making.
- Monitored cash flow to maintain adequate liquidity for operational needs.
- Developed financial policies to enhance operational efficiency within the firm.
- Managed financial reporting and compliance to support legal operations.
Scheduling Coordinator
Li'l Sunshine Smiles Dentistry
Tampa
01.2022 - 12.2022
- Scheduled patient appointments using dental practice management software.
- Confirmed appointments and sent reminders, resulting in improved patient attendance rates.
- Resolved scheduling conflicts promptly, contributing to uninterrupted clinic operations.
- Coordinated with dental staff to optimize daily operations and workflow.
- Managed patient inquiries, providing detailed information about services to facilitate informed decisions.
- Collaborated with insurance providers to verify coverage and benefits.
- Verify insurance and confirmations two days prior, check in and check out, collect copays, process CareCredit applications, use of Dentrix Software, schedule coordinating for the office as well as the O.R.
- Maintained accurate patient records and updated scheduling details regularly.
Fraud Agent
TTEC
04.2020 - 12.2021
- Utilized advanced analytics tools to monitor transactions in real-time, reducing the incidence of fraud.
- Investigated fraudulent transactions using advanced detection tools and systems.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Connected patterns for underlying account associations to discover undetected fraud.
- Analyzed and reviewed confidential and highly sensitive investigative material concerning various parties.
- Reviewed customer records and documents to detect irregularities or inconsistencies.
- Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
- Handling fraud calls for Bank of America Prepaid customers
Dental Assistant Temp
Dr. Edwards
Albany
05.2019 - 04.2020
- Assist with root canal treatment, crown and bridge prep and delivery, impressions for partial and full dentures, composite and amalgam restorations, fabricating temporary crowns, processing lab slips for pick-up and delivery, maintaining organized operatory, lab and sterilizations areas, use of OpenDental software.
- Assisted with patient intake and appointment scheduling for efficient office flow.
- Prepared treatment rooms and sterilized instruments to ensure a safe environment.
- Supported dentists during procedures by providing necessary tools and materials.
Patient Services Representative
MANN DENTAL CARE
Albany
10.2018 - 05.2019
- Verify insurance and confirmations two days prior, check in and check out, collect copays, process CareCredit applications, use of OpenDental Software, end of day reports
- Facilitated appointment scheduling and confirmations to enhance patient flow.
- Informed patients about treatment procedures and office policies to promote transparency.
- Coordinated communication between dental staff and patients to ensure clarity and understanding.
- Collected patient information accurately for insurance verification purposes.
- Supported billing processes by processing payments and issuing receipts efficiently.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Scheduled follow-up appointments based on provider availability.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Inputted patient demographic data into electronic health record system.
- Registered patients by verifying records to update computer system and patient charts.
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Obtained proper authorization and identification to release confidential medical records.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Ran credit card batches and balanced deposits on a daily basis.
Patient Ortho Care Coordinator
WESTERN DENTAL & ORTHODONTICS
Murrieta
01.2017 - 10.2018
- Verifying insurance, treatment plan consultation, patient check in and out, orthodontic treatment planning and insurance claim, processing CareCredit applications, taking payments
- Coordinated patient appointments and managed dental service schedules to optimize patient access and care.
- Communicated with patients to explain treatment options and procedures.
- Maintained accurate patient records and updated information in the system to support effective patient management.
- Collaborated with dental teams to ensure efficient patient flow and care delivery.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Educated patients on oral health practices and post-treatment care to enhance overall patient health and compliance.
- Scheduled appointments for clients with appropriate medical specialists.
- Attended meetings with families and other members of the interdisciplinary team to discuss patient progress and plan for future interventions.
- Maintained communication between the family and caregiver and other involved parties regarding the patient's condition.
- Conducted initial assessments and evaluations of patients' needs.
Dental Assistant, Front Desk, O.R. Coordinator and Marketing
Vital Smiles Georgia
Albany
04.2015 - 01.2017
- Coordinated marketing campaigns, managed insurance verification and billing, and scheduled appointments for office and O.R. cases, enhancing patient flow and office efficiency.
- Assisted dentists during procedures to ensure patient comfort and efficient workflow.
- Maintained sterilization of instruments and equipment in compliance with safety standards.
- Prepared treatment rooms for patient visits, ensuring all necessary supplies were available.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Managed patient records and appointments, ensuring timely follow-ups and optimal patient care.
- Collaborated with dental hygienists to provide comprehensive patient care and support.
- Operated dental software for managing appointments and patient information securely.
- Communicated effectively with patients to address concerns and provide reassurance during visits.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sterilized instruments according to established guidelines and protocols.
- Took digital X-rays of teeth using radiographic equipment.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Prepared instruments and equipment in advance to facilitate smooth dental procedures.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Educated patients on treatment procedures and provided post-care instructions, improving patient understanding and compliance.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
Treatment Coordinator and Office Manager
DENTAL PARTNERS OF SWGA
Americus
12.2013 - 04.2015
- Verified insurance prior to patient appointments and confirmed treatment appointments two business days in advance.
- Coordinated patient treatment plans with dental professionals and specialists.
- Scheduled appointments and managed patient flow efficiently in a busy dental office.
- Communicated effectively with patients regarding treatment options and procedures.
Full-time Scheduling Coordinator and Dental Assistant
COASTAL DENTAL SOLUTIONS
New Bern
02.2009 - 12.2013
- Prepared and set up for hygiene and restorative procedures; took x-rays using digital radiography; completed paperless charting using Dentrix software; ordered supplies and toys; maintained sterilization area; assisted in restorative and hygiene procedures; scheduled patients while fostering a team-oriented environment.
- Daily duties include preparing, setting up, and assisting for hygiene and restorative procedures, taking x-rays using digital radiography and phosphorus plates, completing paperless charting using Dentrix software, maintaining sterilization area, being punctual and proficient with all tasks, sustaining team-oriented environment
- Verified insurance prior to appointments and confirmed appointments two business days in advance.
- Traveled weekly between multiple office locations to ensure operational consistency and efficiency.
Education
Associate - Dental Assisting
COASTAL CAROLINA COMMUNITY COLLEGE
Jacksonville, NC08.2007
Skills
- Medicare knowledge
- Enrollment processing
- Eligibility determination
- Claims management
- Insurance verification
- Policy explanation
- Sales presentations
- Objection management
- Upselling techniques
- Client assessment
- Relationship management
- Relationship building
- CRM management
- Strategic communication
- Regulatory compliance
- Compliance adherence
- Performance tracking
- Attention to detail
- Cold calling expertise
- Team collaboration
- Patient scheduling
- Appointment coordination
- Referral coordination
- Appointment scheduling
- Patient relations
- Financial arrangements
- Billing management
- Payment collection
- Office administration
- Email correspondence
- Case presentation
- Recall system management
- Lab case management
- Clinical coordination
- Dental software skills
- Reception duties
- Calendar management
- Policy enforcement
- Billing management
- Dental software skills
- Policy enforcement
Certification
• Life, Accident, and Health, Property and Casualty Oklahoma Resident #21035868
Timeline
Medicare Sales Representative
TZ Insurance Solutions LLC
07.2025 - Current
Fraud Agent
Global Payments
12.2024 - 08.2025
Licensed Insurance Agent
NATIONAL GENERAL INSURANCE CO (PSC)
07.2024 - 12.2024
Finance Manager
The Law Offices of J.S. Mann
01.2023 - 05.2024
Scheduling Coordinator
Li'l Sunshine Smiles Dentistry
01.2022 - 12.2022
Fraud Agent
TTEC
04.2020 - 12.2021
Dental Assistant Temp
Dr. Edwards
05.2019 - 04.2020
Patient Services Representative
MANN DENTAL CARE
10.2018 - 05.2019
Patient Ortho Care Coordinator
WESTERN DENTAL & ORTHODONTICS
01.2017 - 10.2018
Dental Assistant, Front Desk, O.R. Coordinator and Marketing
Vital Smiles Georgia
04.2015 - 01.2017
Treatment Coordinator and Office Manager
DENTAL PARTNERS OF SWGA
12.2013 - 04.2015
Full-time Scheduling Coordinator and Dental Assistant
COASTAL DENTAL SOLUTIONS
02.2009 - 12.2013
Associate - Dental Assisting
COASTAL CAROLINA COMMUNITY COLLEGE