Jared Leon
Hialeah,Florida
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Creative beauty group LLC
Doral, FL
01.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Data Entry Assistant
Creative beauty group LLC
Doral, FL
01.2022 - Current
- Compiled data from source documents prior to data entry.
- Identified, corrected and reported data entry errors.
- Assisted with special projects such as creating reports or spreadsheets for management review.
- Analyzed and processed current data records to provide detailed reports.
- Conducted quality checks to verify accuracy, integrity and completeness after entry.
- Compiled, sorted and verified electronic data against hard copies to support quality control efforts.
Logistics Assistant
Creative beauty group llc
Doral, FL
01.2022 - Current
- Managed paperwork and necessary information required for client shipments.
- Dispatched information to service providers to schedule freight movement.
- Relayed information between drivers and recipients regarding ETA and potential
Sales Associate
Creative beauty group LLC
Doral, FL
01.2022 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Ensured compliance with all safety regulations while handling hazardous materials.
Education
High School Diploma -
Penn Foster
Florida 2-15 License
Skills
- Data Entry
- Transaction Processing
- Fluent in English
- Fluent in Spanish
- Customer Service
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Customer Account Management
- Multitasking and Prioritization
- Materials Transport
- Inbound and Outbound Calling
- Problem-Solving Abilities
Timeline
Customer Service Representative
Creative beauty group LLC
01.2022 - Current
Data Entry Assistant
Creative beauty group LLC
01.2022 - Current
Logistics Assistant
Creative beauty group llc
01.2022 - Current
Sales Associate
Creative beauty group LLC
01.2022 - Current
High School Diploma -
Penn Foster
Florida 2-15 License
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