Summary
Overview
Work History
Skills
Timeline
Generic

Jared Maneval

Spokane,WA

Summary

Call Center Representative with expertise providing customer support in high call volume environments, inbound and out. Exceptional computer aptitude and telephone etiquette.

Overview

11
11
years of professional experience

Work History

Health Benefit Representative

Kaiser Permanente
10.2022 - 07.2024
  • Managed high-volume call center, ensuring prompt and accurate responses to all inquiries related to health benefits.
  • Supported company initiatives in promoting health and wellness by delivering educational materials and resources to clients.
  • Educated members on plan options, empowering them to make informed decisions about their healthcare coverage.
  • Engaged with members who utilize medicare coverage plans.

Customer Service Specialist

Comcast
09.2016 - 01.2022
  • Mastery of customer service management systems and databases
  • Referred unresolved customer grievances to designated departments for further investigation
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions
  • Prepared reports and communication for senior management and clients
  • Managed high call volume with tact and professionalism
  • Professional and patient when addressing negative customer feedback
  • Direct digital contact with customers via email
  • Experience working accessibility department assisting customers with disabilities.
  • Over one year of corporate office experience
  • Over one year of work from home experience

Consultive Salesman

Qualfon
11.2013 - 09.2016
  • Effectively manage high-volume inbound and outbound customer calls
  • Addressed and resolved customer product complaints em-pathetically and professionally
  • Gathered and verified all required customer information for tracking purposes
  • Defused volatile customer situations calmly and courteously
  • Accurately documented, researched and resolved customer service issues

Skills

  • Skilled in call center operations
  • Adheres to customer service procedures
  • Committed to maintaining data integrity
  • Avaya Software knowledge
  • Databases
  • Windows
  • Extensive Written communication Training
  • Customer Email Correspondence

Timeline

Health Benefit Representative

Kaiser Permanente
10.2022 - 07.2024

Customer Service Specialist

Comcast
09.2016 - 01.2022

Consultive Salesman

Qualfon
11.2013 - 09.2016
Jared Maneval