Call Center Representative with expertise providing customer support in high call volume environments, inbound and out. Exceptional computer aptitude and telephone etiquette.
Overview
11
11
years of professional experience
Work History
Health Benefit Representative
Kaiser Permanente
10.2022 - 07.2024
Managed high-volume call center, ensuring prompt and accurate responses to all inquiries related to health benefits.
Supported company initiatives in promoting health and wellness by delivering educational materials and resources to clients.
Educated members on plan options, empowering them to make informed decisions about their healthcare coverage.
Engaged with members who utilize medicare coverage plans.
Customer Service Specialist
Comcast
09.2016 - 01.2022
Mastery of customer service management systems and databases
Referred unresolved customer grievances to designated departments for further investigation
Resolved service, pricing and technical problems for customers by asking clear and specific questions
Prepared reports and communication for senior management and clients
Managed high call volume with tact and professionalism
Professional and patient when addressing negative customer feedback
Direct digital contact with customers via email
Experience working accessibility department assisting customers with disabilities.
Over one year of corporate office experience
Over one year of work from home experience
Consultive Salesman
Qualfon
11.2013 - 09.2016
Effectively manage high-volume inbound and outbound customer calls
Addressed and resolved customer product complaints em-pathetically and professionally
Gathered and verified all required customer information for tracking purposes
Defused volatile customer situations calmly and courteously
Accurately documented, researched and resolved customer service issues
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