Jared Merson
Annapolis ,MD
Summary
Cultivated strong customer relationships by evaluating needs and articulating product benefits.,Delivered personalized solutions that enhanced customer satisfaction and loyalty.,Exhibited exceptional communication skills while thriving in dynamic environments.
Overview
18
18
years of professional experience
Work History
Lead Catering Server
Main & Market
09.2021 - Current
- Provided attentive service to create enjoyable experiences for diverse customers.
- Assisted guests by understanding preferences and offering tailored recommendations.
- Handled multiple tasks in a busy environment while ensuring accuracy and professionalism.
- Communicated clearly with customers and team members to support successful events.
- Created a welcoming atmosphere through patience, attention to detail, and effective interpersonal skills.
Lead HVAC Installer
Bethany Air
08.2023 - 09.2024
- Executed installation projects while prioritizing quality, safety, and customer satisfaction.
- Clarified intricate technical details to enhance customer understanding of products and services.
- Established rapport with clients through professional communication and dependability.
- Oversaw meticulous processes that demanded precision, organization, and a commitment to safety.
- Assisted team members to foster operational efficiency.
Energy Consultant
Solaris Solar Solutions
09.2019 - 10.2020
- Assisted customers in identifying needs and providing tailored solutions.
- Informed clients about product benefits, features, and long-term advantages.
- Supported customers in making informed purchasing decisions through a consultative approach.
- Built solid customer relationships through transparent communication and product expertise.
- Updated customer records accurately and conducted follow-ups professionally.
HVAC Installer
Buckmaster Heating & Cooling
11.2008 - 08.2018
- Assisted customers with equipment installation and service while fostering positive relationships.
- Guided customers in understanding equipment operation, maintenance, and service choices.
- Identified issues and proposed suitable solutions.
- Cultivated strong troubleshooting and problem-solving capabilities.
- Upheld high standards of quality, safety, and professionalism across all projects.
Education
Anne Arundel Community College
Arnold, MDSkills
- Customer Service & Customer Experience
- Cannabis Product Education
- Cannabinoids, Terpenes & Strain Knowledge
- Personalized Product Recommendations
- Consultative Sales
- Customer Needs Assessment
- Product Communication & Education
- Cash Handling & Transaction Accuracy
- Inventory Organization
- Compliance & Safety Awareness
- Team Collaboration
- Problem Solving
- Fast-Paced Retail Environments
CANNABIS KNOWLEDGE & INDUSTRY INTEREST
- Actively expanding knowledge of cannabis products, including flower, concentrates, edibles, cannabinoids, effects, and terpene profiles.
- Interested in helping customers make informed decisions through education and personalized recommendations.
- Committed to responsible cannabis practices, compliance, and creating a comfortable dispensary environment.
- Excited to continue learning cannabis science and retail best practices.
ADDITIONAL QUALIFICATIONS
- Dependable professional with a strong work ethic and history of long-term employment.
- Experienced working directly with customers and explaining complex information in an easy-to-understand way.
- Comfortable learning new products, systems, and procedures quickly.
- Strong attention to detail and commitment to providing excellent service.
Timeline
Lead HVAC Installer
Bethany Air
08.2023 - 09.2024
Lead Catering Server
Main & Market
09.2021 - Current
Energy Consultant
Solaris Solar Solutions
09.2019 - 10.2020
HVAC Installer
Buckmaster Heating & Cooling
11.2008 - 08.2018
Anne Arundel Community College