Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terin Meyer

Des Moines

Summary

Dedicated customer and client service representative with 2 years of experience in healthcare and prior experience in retail and food service management. Experienced in training, customer complaint resolution, and providing the best possible care to clients and customers alike while maintaining a professional environment.

Overview

12
12
years of professional experience

Work History

Lead Catering Server

Oak View Group
03.2023 - Current

Performs all catering server/front of house duties and is responsible for training new employees and providing direction on all current assignments. Responsible for setting up and breaking down buffets and beverage stations, leading and performing table service, and ensuring quality of service.

ServSafe certified as of 04/10/24 and TEAM training certified since 06/23/23.

Warehouse Associate

Amazon Warehouse
10.2022 - 02.2023

Warehouse associate responsible for picking, packing and stowing packages to be loaded onto delivery trucks.

Clinic Office Specialist II - Float

Primary Healthcare, Inc.
07.2022 - 10.2022

Responsible for checking in, registering and assisting all patients in the clinic, answering the phones, communicating any issues to clinic staff, and general upkeep of the front lobby and bathrooms.

Shift Leader

The Salvation Army
09.2021 - 12.2021
  • Worked as a retail associate and advanced into shift management, providing competent customer care and maintaining a professional store environment.

Customer Care Floor Support Representative

Mom’s Meals, a PurFoods Company
10.2018 - 12.2020
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Used exceptional communication to connect with customers, assess needs and present solutions.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Defused customer concerns with exceptional conflict and problem resolution skills.
  • Accurately tracked and recorded all customer interactions in the CRM platform.
  • Assisted in training new employees.

Food Service Keyholder

Quiznos Subs
05.2016 - 04.2018
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Created appealing food arrangements for party trays and specialized orders.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.

Store Manager

Scooter’s Coffee
08.2014 - 06.2015
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Led and directed team members on effective methods, operations and procedures.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Carefully interviewed, selected, trained and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.

Education

Science

Des Moines Area Community College
Des Moines, IA
05-2029

Skills

  • Equipment management
  • Exceptional customer service
  • Safe food handling
  • Food running skills
  • Event setup
  • Customer service
  • Hospitality service expertise
  • Task prioritization
  • Event coordination
  • Room teardown

Timeline

Lead Catering Server

Oak View Group
03.2023 - Current

Warehouse Associate

Amazon Warehouse
10.2022 - 02.2023

Clinic Office Specialist II - Float

Primary Healthcare, Inc.
07.2022 - 10.2022

Shift Leader

The Salvation Army
09.2021 - 12.2021

Customer Care Floor Support Representative

Mom’s Meals, a PurFoods Company
10.2018 - 12.2020

Food Service Keyholder

Quiznos Subs
05.2016 - 04.2018

Store Manager

Scooter’s Coffee
08.2014 - 06.2015

Science

Des Moines Area Community College