JARED NARVAEZ
Brandon,FL
Summary
Service Coordinator with 6+ years of experience in optimizing service schedules and leading innovative projects to enhance operational efficiency and collaboration. Demonstrates strong team leadership, problem-solving, and process improvement skills, driving measurable outcomes and setting new industry standards. Adept at fostering partnerships and mentoring team members to achieve continuous improvement and excellence.
Overview
7
7
years of professional experience
Work History
Customer Service Coordinator
Johnson Controls
Brandon, FL
10.2024 - Current
- Provided customer service assistance to customers via phone and email.
- Provided training for new employees on company policies and procedures related to customer service.
- Ensured that all customer inquiries were responded to in a timely manner.
- Identified potential opportunities for improvement within the customer service department.
- Tracked orders from placement through delivery and follow-up as needed.
- Performed data entry tasks related to customer accounts and order processing.
- Utilized various software applications such as CRM systems for tracking purposes.
- Developed relationships with customers to ensure satisfaction.
Service Coordinator
Hoffman & Hoffman
Columbia
11.2023 - 10.2024
- Coordinated dispatch operations to ensure timely and efficient service delivery.
- Developed and maintained relationships with key clients to ensure repeat business.
- Developed strategies for improving customer experience with the organization's services.
- Researched, identified and resolved customer complaints in a timely manner.
Logistics Coordinator
Atlantic Pacific Express
Columbia
10.2018 - 10.2023
- Optimized service schedules, boosting efficiency by 18%.
- Led innovative projects, fostering collaboration and driving measurable outcomes.
- Spearheaded cutting-edge projects, fostering cross-functional teamwork and delivering tangible results.
- Streamlined service processes, enhancing operational efficiency.
- Cultivated strong partnerships with stakeholders, facilitating seamless service coordination.
- Led initiatives that promoted interdepartmental synergy and productivity.
- Conducted in-depth service performance analyses, identifying key areas for improvement.
- Developed and implemented strategic solutions, driving measurable outcomes.
- Pioneered innovative service coordination approaches, setting new industry standards.
- Mentored team members, fostering a culture of continuous improvement and excellence.
- Pioneered use of real-time tracking technology, enhancing shipment visibility and reducing delays.
- Introduced automated reporting systems for faster decision-making.
- Fostered strong relationships with carriers and customs officials, facilitating smoother operations.
- Led cross-functional teams to resolve complex logistical challenges.
- Ensured compliance with international shipping regulations and documentation requirements.
- Maintained meticulous records, minimizing errors and expediting customs clearance.
- Cultivated strategic partnerships with global freight forwarders, expanding service offerings and improving market reach.
- Facilitated seamless communication across departments.
Education
High School Diploma -
Ladybird Johnson High School
San Antonio, TX08-2013
Skills
- Team Leadership
- Problem Solving
- Process Improvement
- Communication Skills
- Efficiency
- Customer service
- CRM software
- Data entry
- Service coordination
- Relationship management
Hobbies and Interests
I love reading and learning about history specifically my cultures history.
Timeline
Customer Service Coordinator
Johnson Controls
10.2024 - Current
Service Coordinator
Hoffman & Hoffman
11.2023 - 10.2024
Logistics Coordinator
Atlantic Pacific Express
10.2018 - 10.2023
High School Diploma -
Ladybird Johnson High School