Summary
Overview
Work History
Education
Skills
Timeline
background-images

Jared Pedroza

West Valley City,United States

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Rcwilley
02.2024 - 04.2025
  • answering inbound calls
  • answered customer telephone calls promptly to avoid on-hold wait times.
  • utilized customer service software to manage interactions and track customer satisfaction
  • investigated and resolved customer inquiries and complaints timely and efficiently
  • supervised and managed daily scheduling, tasking, and administration.
  • handled desk work, scheduling deliveries, and record-keeping

Roller operator/ Laborer

Kilgore Companies
07.2023 - 02.2024
  • Apart of the grading crew. involved in general labor in the job site involving shoveling, running a laser, aiding loader and excavator operators. Also operated steam roller to compact road base.
  • Assembled and operated machines with accuracy and precision, completing repairs in less than allotted time.
  • Loaded and unloaded materials from construction sites safely and efficiently, contributing to a successful project completion. maintained and repaired rollers with minimal downtime, increasing productivity
  • Demonstrated excellent teamwork skills by assisting colleagues with tasks and providing guidance when needed.

Sales Consultant

Elite Distributing
02.2023 - 07.2023
  • Developed tailored sales strategies to meet individual client needs and enhance customer satisfaction.
  • Conducted market research to identify emerging trends and competitive landscape for informed decision-making.
  • Collaborated with cross-functional teams to streamline sales processes and improve overall efficiency.
  • Provided exceptional product knowledge training to new team members, fostering a collaborative learning environment.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Shift Supervisor

Blue Beacon Truck Wash
10.2021 - 02.2023
  • Started as a bay attendant and promoted to shift supervisor soon after. Duties would involve customer service for truckers from all different backgrounds, ensure quality of our services, manage employees and be flexible for their needs. General maintenance of property and equipment.
  • Developed an innovative system to streamline shift supervisor scheduling, leading to an increase in productivity
  • Successfully trained 15 shift supervisors, resulting in a reduction in employee turnover.
  • Managing a team of 10 shift supervisors, resulting in an increase in customer satisfaction
  • Reduced shift supervisor errors through implementation of quality control system.

Tire and Lube Technician

Larry H. Miller
04.2020 - 10.2021
  • Preformed basic services on Ford cars and trucks. These services would include oil changes, tire replacement and repairs, tune ups, break replacements, and light repairs
  • Successfully completed over 500 oil changes and tire rotations in the past 12 months resulting in increase in customer satisfaction
  • Consistently exceeded customer service expectations by offering quick and efficient service and providing technical advice.
  • Promoted safety and accuracy in all work preformed
  • Maintained a clean and organized workspace, resulting in a reduction of time wasted and finding parts and tools

Education

Highschool Diploma -

Granger Highschool
01.2021

Skills

  • Customer service
  • Computer proficiency
  • Documentation
  • Assertiveness
  • Time efficient
  • Professional telephone demeanor
  • Customer satisfaction measurement
  • Data entry

Timeline

Customer Service Representative

Rcwilley
02.2024 - 04.2025

Roller operator/ Laborer

Kilgore Companies
07.2023 - 02.2024

Sales Consultant

Elite Distributing
02.2023 - 07.2023

Shift Supervisor

Blue Beacon Truck Wash
10.2021 - 02.2023

Tire and Lube Technician

Larry H. Miller
04.2020 - 10.2021

Highschool Diploma -

Granger Highschool

Similar Profiles

CREATE PROFILE
Jared Pedroza